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11 days ago
Jackie Kerr Recruitment Ltd
Salary band: Any
Location: Cambridgeshire
Job type: Permanent
Contact: Jackie Kerr Recruitment Ltd
Category: Customer Service Jobs
Subway Manager / New Store Opening Manager We are recruiting for our client a retail group with various outlets which include a Subway. MAIN PURPOSE OF JOB Overall Responsibility for the profitability & operation of all Food to go & Subway Outlets run by the company. Opening & set up of all new subway outlets operated by our client's retail group. MAIN TASKS / RESPONSIBILITIES / DUTIES Responsibilities and essential job functions include but are not limited to the following: Ensuring the hours of operation are maintained at all times at all outletsRecruitment (in conjunction with site managers) and training and ongoing development of all Subway SupervisorsEnsure all Subway Outlets operated by the company are compliant with Subway Operations procedures at all times.Responsible for ensuring all Subway Supervisors and Site Managers meet all requirements of their job description relating to the Subway Operation and assisting where necessary to cover shortfallsEnsuring customer complaints are handling in a professional manner & in accordance with Subway requirementsReviewing Subway KPI report weekly, setting targets and addressing issuesReviewing each store's WISR every week before transmission to identify and rectify issues prior to be submittedRegular use of management information tools such as Subway Live IQ and analysis of the daily, weekly & monthly paperwork such as the Control Sheets, WISR & Combo report. Utilizing Subway tools such as Factor, Food Cost, Cost of Units, Daily Inventory form, Productivity, Drink percentage, average unit value, labour cost, sales prediction chart, combo report, customer counts, drink percentage, bread and money variances, Thru-Put, to identify and address issues, trends and opportunities within the Subway and to manage store performanceResponsibility for disciplinary matters involving staff in conjunction with and with guidance from the store manager, Subway Supervisor and Head Office if necessarySet up & opening of all new outlets to include all recruitment, training prior to opening and the set up and training of all operating procedures.Develop & document specific operating procedures for Simon Smith Retail Subway outletsSetting & monitoring of sales, profitability and KPI targets for each Subway StoreRegular reviews of scheduling to optimise staffing levels at each subway outletHoliday cover for subway supervisorsComplete all Subway online training courses in a timely mannerAttend Subway Franchise CourseMust be committed to providing on-going assistance and support to all Site Managers, Subway Supervisors and Sandwich Artists in all areas of training, employee relations, customer service, thru-put, profitability & controlMobile phone to be kept on and accessible at all times for emergency callsTo seek proactive ways to improve subway standardsTo ensure all Subway Stores adhere to all legislative requirements i.e. Health and Safety, Licence Laws, Employment Law and Trading Standards requirementsProvide business director a full page report on previous week's key issues & achievements (positive or negative) along with objectives for the following week (no later than 11am each Monday)To carry out other duties as may from time to time are reasonably requiredREQUIRED KNOWLEDGE & SKILLS Previous experience of managing people.Knowledge of retail/& or restaurant industry operationsPrevious experience in food franchises management preferably Subway.A proven track record of effective customer service.A good working knowledge of stock control and ordering procedures.A good working knowledge of finance and budgetary controls.PC literate.Basic Food Handling Certificate preferred.Full clean driving licenseA good level of verbal and numerical reasoning - to GCSE/O Level standard or equivalent. Information about Jackie Kerr Recruitment Jackie Kerr Recruitment is an independent agency that has been established for 19 years. We strive to provide the ultimate consultancy service to all our candidates. Whether you are looking for permanent or temporary work we pride ourselves in understanding our candidate's requirement's to ensure that we place you in your ideal role. We have recently heavily invested in new Recruitment Software that provides an online portal. Simply visit www. jackiekerrrecruitment. com to enter your details and you will receive job alerts, hot off the press. The portal enables you to update your information and CV at any time, so we always have your latest employment details on record.

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