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16 days ago
Salary: £23k - 27k per year + Commision
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: Retail Travel Jobs


Our client is looking for proven experienced tailor made reservations consultant with a passion to sell luxury and experiential holidays, primarily in Europe and the Scandinavia region, although you will frequently deal with worldwide clients as well.

You will have excellent destination reservations  knowledge, either gained through living or working in Europe or Scandinavia, or through extensively travelling and selling the region. With a proven track record in sales, ideally gained in a luxury or tailor made reservations  company, you will have high touch customer relationship skills needed to close sales and delight our clients.

Key Responsibilities/Objectives:

  • Use your destination knowledge and personal insight to design and convert to sale individual tailor-made itineraries to our clients
  • Maximise every enquiry (whether phone call or email) with friendly and professional service and quickly identify good leads
  • Offer the highest levels of customer service and be prepared to ‘go the extra mile’ throughout the sales and after-sales processes to ensure a high repeat ratio
  • Use our preferred partners to offer high quality product and optimum return on sales and offer ancillary products as appropriate to enhance our clients’ journeys
  • Confidently interact with clients by email, phone and occasionally face-to-face to build loyal relationships and repeat business
  • Be a proud advocate for travelling and confident to guide and recommend product that will exceed our clients’ expectations

Professional/Technical Competencies:

  • A proven track record in short-haul (ideally luxury or experiential) sales in the Scandinavia and Europe region
  • GDS experience preferred
  • Commercially aware
  • In depth knowledge of Scandinavia and Europe regions
  • Ideally educated to degree level or equivalent or can speak a second Scandinavian or European language

Personal Competencies:

  • Passion and enthusiasm for travel
  • Excellent communication and interpersonal skills, actively listening to and fulfilling clients’ needs
  • Attention to detail
  • Results orientated with personal motivation to deliver and exceed targets
  • Strong time management and personal organisation skills
  • Confident with clients and able to build trust and loyalty

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