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9 months ago
Halmer Recruit
Salary: Up to £22000 per annum + Uncapped Commission
Location: London City
Job type: Permanent
Contact: Manisha Vadukul
Category: Travel Consultant Jobs

My client is a luxury tour operator who is currently looking for a passionate and enthusiastic Tailor Made Travel Consultant who can assist their clients in booking their dream trips. They work on a hugh number of repeat clients and are looking for a candidate who can think outside the box to create some truly amazing itineraries.

Job Description:

  • Responsible for managing enquiries generated by the website, social media, walk-ins for both UK and international offices, repeats and referrals and responding to the enquiry in a timely and effective manner.
  • Ensuring that all potential clients are offered bespoke and exciting tailor-made itineraries to the destination you manage and that every effort is made to close the enquiry into a confirmed booking.
  • Responsible for managing the whole client experience from initial enquiry to when your clients return home.
  • Be prepared to cover other areas should the area expert be out of the office and always offer high levels of service to colleague's clients.
  • Manage customer service levels in the run up to your client departing including offering additional services such a parking and the pre-booking of spa treatments and dinner reservations and once your client has returned.
  • Use first-hand knowledge of your areas to assist with the development of the destination and to foster strong relationships with existing and new suppliers.
  • Responsible for management of the customer experience for your own sales.

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