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19 days ago
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TEAM LEADER - 1ST AND 2ND LINE SUPPORT


C & M Recruitment
Salary: Up to £30000.00 per annum
Location: Berkshire
Job type: Permanent
Contact: Amy McInally
Category: Business Travel Jobs, Call Centre Jobs, Travel Manager Jobs
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This independent travel company specialising in an online booking tool are recruiting for and experienced Team Leader to support the 1st and 2nd line helpdesk team. Paying £30K based in Reading.

Team Leader, 1st and 2nd Line Support - Responsibilities:
- Responsible for the day-2-day running of both the 1st and 2nd line support team teams
- Co-ordinating leave and sickness records
- Monthly reporting of call statistics and incidents to the Head of System Support
- Keeping up to date with the Evolvi product and new features
- Carrying out reviews and appraisals for 1st and 2nd line support team members

Team Leader, 1st and 2nd Line Support - Skills Required:
- Previous Team Leader experience would be preferred, alternatively someone looking to take the next step up.
- Preferably should have a back ground in the corporate travel industry or within a call centre/help desk environment.
- Ideally knowledge booking UK rail using the Evolvi system

Additional Information:
- Paying £30K
- Based in Reading
- Working Mon - Fri 09.00 - 17.30

To apply for this Team Leader role please either apply online, or call Amy onquoting Ref:AG50697

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);

This independent travel company specialising in an online booking tool are recruiting for and experienced Team Leader to support the 1st and 2nd line helpdesk team. Paying £30K based in Reading.

Team Leader, 1st and 2nd Line Support - Responsibilities:
- Responsible for the day-2-day running of both the 1st and 2nd line support team teams
- Co-ordinating leave and sickness records
- Monthly reporting of call statistics and incidents to the Head of System Support
- Keeping up to date with the Evolvi product and new features
- Carrying out reviews and appraisals for 1st and 2nd line support team members

Team Leader, 1st and 2nd Line Support - Skills Required:
- Previous Team Leader experience would be preferred, alternatively someone looking to take the next step up.
- Preferably should have a back ground in the corporate travel industry or within a call centre/help desk environment.
- Ideally knowledge booking UK rail using the Evolvi system

Additional Information:
- Paying £30K
- Based in Reading
- Working Mon - Fri 09.00 - 17.30

To apply for this Team Leader role please either apply online, or call Amy onquoting Ref:AG50697

Don't keep a good thing to yourself
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.

C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit javascript:void(0);


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