6 months ago
Are you an experienced Retail Manager / Assistant Manager looking for a fast paced travel environment? Do you want to use your retail travel skills in a new challenge as a Travel Team Manage? (office / home based) Imagine working for a leading independent retail travel company that rewards its travel consultants with great benefits! One of the largest independent retail travel agency chains are looking for an experienced manager to join their busy call centre branch in Walsall, if you are looking for a new challenge this is the role for you!
This role will also include evenings and some weekends, this can be worked from home.
The post holder shall:
Motivate, lead and coach the team to achieve the key performance indicators for the Media division of Travel's Direct business.
Identify sales trends, campaigns and opportunities to drive performance.
Be commercially aware with the industry and competitors and use this information to maintain a 'Point of Difference' with service levels.
Ensure that all Media Personal Travel Advisors deliver a high level of customer service in line with the Media Customer Journey.
Take relevant action to maintain a high score within the employed CLI report.
Conduct monthly 121's with each employed colleague reviewing their individual performance and identifying coaching opportunities to develop each agent whilst setting agreed targets.
Conduct formal business reviews quarterly basis with the self-employed agents identifying any support required for the agent to achieve their personal goals.
Address any underperformance through informal and formal processes if necessary.
Deliver targets through positive and consistent communication whilst introducing sales initiatives to encourage and motivate the team to achieve results.
Provide coach and support to the team and ensure that there is a Personal Development Plan in place for each sales advisor.
Build a high level of engagement with the team through effective communication, initiatives and feedback.
Develop a thorough understanding of all Travel Systems and ensure that his/her Media Personal Travel Agents follow Policy & Procedure to get the best use of the technology provided.
Complete the rota for both the call centre and employed home based Personal Travel Advisors four weeks in advance taking account of call forecasts, seasonal trends and marketing activity.
Demonstrate professionalism and enthusiasm at all times.
Encourage constructive feedback from the team to assist the Digital & Marketing team with advertising opportunities.
To be accountable for all recruitment across the Media Team to ensure we have the right resource to meet demand.
People management skills
Written and verbal communications skills
Recruitment and selection knowledge
Attention to detail
Reliable & honest
Salary of up to £24,000 plus great company bonus and benefits including a company pension.
Please contact myself Marie Heaven onor
You can also apply via the link below.
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