*Manage and issue all airline reservation tickets consisting of both IT and Published fares. *Manage all refunds and re-validations for tickets purchased as necessary *Arrange & issue EMD's for excessive baggage, seat reservations and similar situations *Processing automated ticket refunds (e.g. cancellations) through BSP or GDS. *Assist in resolving all ticketing, waitlists, seat selection, special requirements, cancellations and upgrade quotes where necessary *Manage / Oversee Auto-ticketing tool *Monitor queues and work alongside schedule changes. Investigating and responding to ADM's - Ensuring the follow up of any ADM's is carried out as required. *Support accounts in dealing with invoicing queries and discrepancies & liaise with airlines where necessary.
Skills & Experience:
*Proficiency in a GDS - Amadeus *Must have a minimum 12 months experience in Airlines Fares & Ticketing. *Understanding the main aspects of IATA ticketing rules *Excellent Communication Skills *Professional telephone manner
The salary package on offer for this position of Ticketing Agent includes a basic salary of £25,000. Along with excellent company benefits and a possible annual bonus.
To apply for the position of Ticketing Agent - Click 'apply' to submit your CV This role is being managed by Joe@traveltraderecruitment.co.uk / Tel: Please note that only candidates who meet the shortlisted requirements will be contacted