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7 months ago
DCV Technologies Ltd
Salary: 21,000 - 22,000 DOE
Location: Amersham
Job type: Permanent
Contact: Jordan Lloyd
Category: Tour Operator Jobs
Position :   Ticketing Consultant  
Department:   UK Customer Contact Centre – Flight Desk 
Location:    Amersham 
Hours:     Full Time 
Reports to:   Flight Desk Team Leader  
Our Flight Desk plays a very important role in the customer journey.  This role will assist with the ticketing and administration requirements of our clients and the team. This is an office based role, for a candidate who likes variety, has a good eye for detail, the ability to multi-task, prioritise as well as work to strict deadlines.  
Key responsibilities 
 Issue flights using GDS and other ticketing portals – Sabre knowledge preferable  
 Calculating and quoting fares  
 Monitor and update the airline queues  
 Managing/Archiving ticket and fare sheets  
 Assist Reservations with flight request  
 Liaising with airlines  
Competencies Required 
 Effective organizational and time management skills 
 A high level of accuracy and detail orientated 
 Meet deadline and work calmly under pressure 
 Be able to multi task and prioritise  
 Be able to organise and plan time efficiently 
 Be self motivated combined with the ability to work as part of a team 
 Proficient in Excel and Word 
 Previous knowledge of a GDS 
Preferable knowledge 
 Demonstrate a working knowledge of the issuing of all fare types 
 Previous ticketing experience using a major GDS ideally Sabre 
 Knowledge of IT rates, Fare builds, CAT35 and published fares 
  Our goal is to provide exceptional service levels and to be recognized as the best in the business 

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