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4 months ago
Halmer Recruit
Salary: Negotiable
Location: South East London
Job type: Permanent
Contact: Manisha Vadukul
Category: Ticket Jobs

Flights and Ticketing Specialist

Due to an increase in business, this high profile, progressive luxury travel company requires a Flights and Ticketing Specialist to handle an array of worldwide flight itineraries and fares.

Responsibilities & Duties:

  • Advising customers on any queries regarding their booking, or redirecting them to the relevant department
  • Maintain and update relevant documents in regard to financial activity
  • Liaising and advising sales agents on suitable travel options for prospective customers
  • Provide sound solutions in unexpected situations in regard to customer bookings
  • Accurately issuing all tickets to prevent ADMs and save costs where possible
  • Providing training and daily support for the team from PNR creation to the pricing of the PNR using published and nett (CAT35) fares.

Required experience:

  • Possess a sound knowledge of airlines reservations and ticketing principles including an ability to manually build fare quotes
  • A sound understanding of airline contracts and procedures
  • Candidates must have minimum 2 years GDS Amadeus experience
  • Knowledge of airline rules and regulations including fare rules, ticket exchanges, ticket refunds etc
  • Good working knowledge of manual fare construction and airline fare rules applicable to the issuance of tickets
  • Experience of manual issuance, re-issuance and re-calculations with rate desk pricing, manual fare construction
  • Experience and full working knowledge of both net and published fares
  • Good geographical and product knowledge of destinations, cities and airlines
  • Working knowledge of EMDs and organisation of queues
  • An exposure to low-cost carriers and charters is desirable.

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