Ticketing Manager (Mon-Fri). A career enhancing Ticketing Manager opportunity has just become available for an ambitious and hungry Sabre proficient Ticketing professional on the hunt for a Ticketing Manager position in London. The Ticketing role will play a fundamental part in the company’s growth by supporting the specialist Travel Consultants and working closely with the General Manager & Directors to continuously review and enhance the service levels, communication procedures and channels within the Ticketing department.
Main Duties & Responsibilities:
Assist Sales & other department teams with airfare & ticketing queries such as calculation & re-calculation of air fares & taxes, refunds & fare rule clarification
Liaise with all major airlines to resolve contract queries & other airline & fare related issues, including the correct filing of fares & contracts in GDS
Continuously review and enhance communication procedures and channels to ensure proper delivery of relevant information to agents and support teams
Supporting Travel Consultants with ITX fares, reissues, ticketing and in-house training
Distribution and action of GDS ticketing queues, and update system and assist the sales team as required with any issues arising from changes to their bookings
To work closely with Rate Desk to build related skillsets, with a view to ultimately assisting the team with other TLUK fare enquiries
To help promote and integrate Rate Desk with Travel Consultants so that they refer specified booking types to be fare-checked
To investigate and also dispute any ADMs should an airline send an ADM in error, or inaccurately
To provide an excellent quality of service
Deal with miscellaneous Ticketing and Processing Requests
Evaluate and escalate issues to other IT and Operational teams as necessary
Run monthly reports and process open tickets refunds
To process all refunds and exchanges
Now Let’s Talk About You:
Sabre ticketing experience essential
Understanding fare constructions
Ability to accurately calculate fares for refund and re-issues
Ability to learn new systems and processes
Experience of net fare management would be beneficial
Organised, accurate and able to maximise business opportunities
Basic admin skills, Excel will be good (to be able to filter reports etc)
The Package, Benefits & Working Hours: Our client offers an excellent working environment along with fantastic career developing opportunities!
A fantastic remuneration package is on offer, where the basic salary is up to £40,000
25 days (5 weeks) annual leave + all public holidays / bank holidays
Working hours, 9am-5.30pm, Monday to Friday
benefits include Pension contribution, Bupa Dental, Health Insurance and Fam Trips
Sounds Like You? If so, we’d love to hear from you!
Important, Please Note: It is unlawful to employ a person in a UK-based role who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation prior to applying.