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about 1 year ago
Salary: Salary Up To £30k
Location: London, South West London, West London, Croydon, Kent
Job type: Contract
Contact: Mark Thompson
Category: Events Jobs, Online Jobs, Operations Jobs, Ticket Jobs

Ticketing Support Administrator / surrey / UP TO £30k

We have an immediate opportunity for an experienced Ticketing Support Administrator to join our client who are a large commercial group specialising in meetings, hospitality and events. The successful candidate will be required to ensure that all aspects of the Ticketing Platforms are setup, configured & maintained to optimize effectiveness.

  • The key responsibilities of the Ticketing Support Administrator are:
  • Ensure that all requests for support and setup are logged in the helpdesk platform in a diligent and professional manner and are resolved in priority order.
  • Undertake the setup of events, offers and promotions with regard to user requests, in line with industry best practice guidelines.
  • Develop knowledge and understanding of the ticketing platform in order to provide 3rd line support including configuration and administrative tasks.
  • Co-ordinate the production of all user guides system and setup documentation.
  • Provide technical lead on supporting the ticketing platform (remote and on-site assistance).
  • Liaise with internal departments to support their use of the platform.
  • Undertake user training & mentoring sessions and provide event support.

Experience required for the Ticketing Support Administrator role:

  • Strong Ticketing experience
  • A good understanding of ticketing and booking platforms
  • Ability to perform effectively within a demanding, high profile commercial environment.
  • Ability to communicate effectively with a range of stakeholders.
  • Strong networking skills
  • Excellent customer service skills

To apply for the Ticketing Support Administrator role, please click on the link below or call Prospect4Corporate Travel on

Alternatively apply online via our website javascript:void(0); where you can register your CV, get job alerts and see all of our current vacancies.

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