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about 1 month ago
Prospects4CorporateTravel
Salary: Salary Up To £25k
Location: Surrey
Job type: Permanent
Contact: Recruitment Team
Category: Ticket Jobs

Ticketing Support Administrator - Surrey - Competitive Salary and Benefits Package

Prospects 4 Corporate Travel are currently recruiting for a Ticketing Support Administrator to join our client, a major sporting and events organiser with a fantastic heritage. The successful candidate will be required to ensure that all aspects of the Ticketing Platforms are setup, configured and maintained to optimize effectiveness.

The key responsibilities of the Ticketing Support Administrator are:

  • Ensuring that all support requests are answered in a timely manner and logged in the helpdesk software platform
  • Undertaking the setup of tickets, offers and promotions with regard to user requests
  • Assisting with inbound requests for help, advice and support, including reporting and data extracts
  • Ensuring that tickets, offers and promotions are displayed correctly on line
  • Undertake appropriate CMS checks to ensure items are displayed according to business requirements
  • Work with marketing and finance teams to support their use of the platform.
  • Develop skills and experience in ticketing industry by undertaking research and visits to other sports and ticketing organisations.

The skills required for the Ticketing Support Administrator are:

  • Previous experience of ticketing software platforms and their administration.
  • Excellent customer service skills
  • Strong communication skills (written and verbal)
  • Demonstrate diligence with a keen eye for detail
  • Posses the ability to work well within a team environment and independently

To apply for the Ticketing Support Administrator role please click the link below or call Prospects4Corporate Travel on.

Alternatively apply online via our website javascript:void(0); where you can register your CV, get job alerts and see all of our current vacancies.

 

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