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10 months ago
Salary: Market related
Location: London, Central/West End, City, East London, North London
Job type: Permanent
Contact: Tim Fuller
Category: Ticket Jobs

Ticketing & Support Consultant, London, £Comp

Our client is a well established Business Travel Management Agency with offices around the UK and US. They are looking for a Ticketing Consultant to join their team. The main role of a Ticketing & Support Consultant is to assist the BT operations team with a variety of tasks for our consultants based in head office, our implant teams and home workers.

Principle Responsibilities of the Ticketing & Support Consultant:

  • Check and process ticket re-issue’s and fare calculations
  • Manually build fare constructions such as RTW fares when itineraries do not auto price
  • Answer internal ticketing queries by phone and email
  • Assist BT consultants with understanding of nett fare rules and restrictions
  • Ensuring airlines fares are loaded correctly and liaising with airlines to rectify if not
  • Check daily for airline contract updates using the nett fare tools and distribute accordingly
  • Maintain and organise airline contracts, keeping them up to date

Skills, Knowledge and Experience of the Ticketing & Support Consultant are:

  • Proficient knowledge of IATA airfare construction
  • Recognised industry qualifications (BA1&2, VA1&2)
  • Knowledge of US Ticketing & Commissions an advantage
  • A good working knowledge of a GDS preferably Sabre
  • Extensive geographical knowledge
  • Excellent attention to detail
  • Good communication skills
  • Strong organisation skills – able to plan, co-ordinate and organise effectively
  • Self-motivated, patient and disciplined
  • Ability to work as part of a team and independently
  • The ability to work under pressure and take responsibility for decision making
  • Ability to make effective use of resources available to complete tasks to agreed deadline
  • Quality control across all aspects of our procedures and processes
  • Proficient in Microsoft Outlook, Word and Excel

The Ticketing & Support Consultant would suit a ticketer who currently works in the Leisure industry but who is interested in moving into Business Travel.

To apply for the Ticketing & Support Consultant, please click on the link below or call Prospect4Corporate Travel on

Alternatively apply online via our website javascript:void(0); where you can register your CV, get job alerts and see all of our current vacancies.

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