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about 1 year ago
Salary: Salary Up To £30k
Location: South West London, West London, Croydon, Hampshire, Kent
Job type: Permanent
Contact: Mark Thompson
Category: IT Jobs, Operations Jobs, Ticket Jobs

Ticketing Systems Specialist - Surrey – Up TO £30k

Prospects 4 Travel are currently recruiting for a Ticketing Systems Specialist on behalf of our client who are major events organiser. The successful candidate will be responsible for ensuring that all aspects of the Ticketing Platforms are setup, configured and maintained to optimize effectiveness.

Responsibilities of the Ticketing Systems Specialist:

  • Provide technical lead on supporting SkiData and AV scanning as well as Clover the POS ticketing platform, this would be both remote and on site assistance.
  • Setting up, amending and troubleshooting all events on the Ticketing systems.
  • Ensure that all requests for support and setup are logged in the helpdesk platform in a diligent and professional manner and are resolved in priority order.
  • Undertake the setup of events, offers and promotions with regard to user requests and adhere to industry and BST best practice guidelines.
  • Develop your knowledge and understanding of the ticketing platform so you are able to provide 3rd line support, including configuration and administrative tasks.
  • Co-ordination and production of all user guides system and setup documentation.
  • Work with other internal department to support their use of the platform.
  • Liaise with the Finance Department to resolve queries relating to advance sales or settlement reports
  • Develop skills and experience in ticketing industry by undertaking research and visits to other sports and ticketing organisations.

Key skills required for the Ticketing Systems Specialist:

  • Experience of POS ticketing platform(s), knowledge of Clover would advantageous
  • A strong working knowledge of software packages (including Outlook, Excel, Word)
  • High level of numeracy skills for collating and analysing sales information
  • Able to demonstrate a clear understanding of the ticketing industry (e.g. Sports/Theatre/Music)

The Ticketing Systems specialist would ideally suit a candidate with experience of analysing, managing and developing sales platforms and operating systems.

If you wish to apply for the role of Ticketing Systems specialist, please click the link below or call Prospects4Corporate Travel on.

Alternatively apply online via our website javascript:void(0); where you can register your CV, get job alerts and see all of our current vacancies.

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