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3 months ago
only 21 days until close

Tour Planner


DCV Technologies Ltd
Salary: £18,229 + £2k annual bonus
Location: Hertfordshire, Hertford, Hoddesdon
Job type: Permanent
Contact: Anna
Category: Office Jobs, Operations Jobs, Tour Operator Jobs, Travel Executive Jobs
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Responsible for the successful and profitable planning and operation of all elements of clients’ tours throughout the confirmed booking process.

·         Responsible for the day to day planning of all elements of a tour including itinerary planning, customer invoicing, ticketing and final documentation

·         Use effective communication skills to build rapport with clients and exceed their expectations

·         Ensure accurate, customer friendly documentation is sent to clients and suppliers in a timely manner

·         Actively seek out customer feedback and make use of this to constantly improve our services and our customers’ ever-changing needs

·         Maintain a good, up to date knowledge of key visits and optional extras for each destination to add value and margin wherever possible

·         Build long term relationships and maximise the retention of clients through excellent customer service and product delivery

·         Minimise the impact of issues and implement improvements to ensure they are avoided wherever possible

 

Responsible for the successful and profitable planning and operation of all elements of clients’ tours throughout the confirmed booking process.

·         Responsible for the day to day planning of all elements of a tour including itinerary planning, customer invoicing, ticketing and final documentation

·         Use effective communication skills to build rapport with clients and exceed their expectations

·         Ensure accurate, customer friendly documentation is sent to clients and suppliers in a timely manner

·         Actively seek out customer feedback and make use of this to constantly improve our services and our customers’ ever-changing needs

·         Maintain a good, up to date knowledge of key visits and optional extras for each destination to add value and margin wherever possible

·         Build long term relationships and maximise the retention of clients through excellent customer service and product delivery

·         Minimise the impact of issues and implement improvements to ensure they are avoided wherever possible

 


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