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8 months ago
DCV Technologies Ltd
Salary: £18,229 + £2k annual bonus
Location: Hertfordshire, Hertford, Hoddesdon
Job type: Permanent
Contact: Anna
Category: Office Jobs, Operations Jobs, Tour Operator Jobs, Travel Executive Jobs

Responsible for the successful and profitable planning and operation of all elements of clients’ tours throughout the confirmed booking process.

·         Responsible for the day to day planning of all elements of a tour including itinerary planning, customer invoicing, ticketing and final documentation

·         Use effective communication skills to build rapport with clients and exceed their expectations

·         Ensure accurate, customer friendly documentation is sent to clients and suppliers in a timely manner

·         Actively seek out customer feedback and make use of this to constantly improve our services and our customers’ ever-changing needs

·         Maintain a good, up to date knowledge of key visits and optional extras for each destination to add value and margin wherever possible

·         Build long term relationships and maximise the retention of clients through excellent customer service and product delivery

·         Minimise the impact of issues and implement improvements to ensure they are avoided wherever possible

 

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