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3 days ago
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Travel Aftersales Consultant (Sales Support)


Platinum Travel Recruitment
Salary: Up to £18k+comm+benefits
Location: West Midlands (County), Birmingham, Solihull
Job type: Permanent
Contact: Monty
Category: Admin Jobs, Customer Service Jobs, Reservations Jobs, Tour Operator Jobs, Travel Agent Jobs
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Our client is a well-established, dynamic and leading tour operator that offer various luxury holidays throughout Europe, Asia, Africa, Caribbean, USA, Canada, Middle East & the Pacific. Due to success and expansion, they are now seeking an experienced Travel Aftersales Consultant to join their friendly team. 

 

This exciting role entails a wide range of tasks in which no day will be the same, this includes:

 

  • Dealing with a range of enquiries by phone and email
  • Making changes to existing bookings to include adding bags, name changes, change of accommodation, special requests using Amadeus CRS
  • confirming options, adding API’S to bookings, meal requests, adding special assistance, special requests, chasing invoices, tickets, refund requests.
  • Managing cancellations and booking charges
  • Supporting the reservations team with queries
  • Maintaining high levels of customer service
  • Dispatching travel documentation
  • Producing Invoices for bookings

 

.

Person specification:

  • Strong working knowledge of CRS - Amadeus.
  • Similar experience within the travel industry within a travel agent, tour operator or airline 
  • Attention to detail
  • Excellent communication skills, both written and verbal
  • Strong organization skills
  • Team player
  • To be conversant with airlines, air routings and classes available

 

 Benefits

  • Travel Perks
  • Career Progression
  • Lucrative salary
  • Travel perks
  • Sociable working hours
  • Opportunity to work for a leading and forward thinking tour operator, within a friendly team in high spec offices in which you will be rewarded for your hard work.

Our client is a well-established, dynamic and leading tour operator that offer various luxury holidays throughout Europe, Asia, Africa, Caribbean, USA, Canada, Middle East & the Pacific. Due to success and expansion, they are now seeking an experienced Travel Aftersales Consultant to join their friendly team. 

 

This exciting role entails a wide range of tasks in which no day will be the same, this includes:

 

  • Dealing with a range of enquiries by phone and email
  • Making changes to existing bookings to include adding bags, name changes, change of accommodation, special requests using Amadeus CRS
  • confirming options, adding API’S to bookings, meal requests, adding special assistance, special requests, chasing invoices, tickets, refund requests.
  • Managing cancellations and booking charges
  • Supporting the reservations team with queries
  • Maintaining high levels of customer service
  • Dispatching travel documentation
  • Producing Invoices for bookings

 

.

Person specification:

  • Strong working knowledge of CRS - Amadeus.
  • Similar experience within the travel industry within a travel agent, tour operator or airline 
  • Attention to detail
  • Excellent communication skills, both written and verbal
  • Strong organization skills
  • Team player
  • To be conversant with airlines, air routings and classes available

 

 Benefits

  • Travel Perks
  • Career Progression
  • Lucrative salary
  • Travel perks
  • Sociable working hours
  • Opportunity to work for a leading and forward thinking tour operator, within a friendly team in high spec offices in which you will be rewarded for your hard work.

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