Travel Agency Administrator and Experience Manager
£17,000 - £18,500 depending on experience. Plus discounted travel
++ Do you come from a customer-service environment that requires awesome accuracy skills e.g. financial services, medical or travel? If so, we'd love to hear from you
We are the areas most exciting and fastest growing travel company. Last year we won 12 awards for being so great and we doubled in size.
We need your help to grow our team of in-house Booking Administrators and Experience Managers.
What does that mean?
Once a booking has been made with a customer it will be handed to you to look after. You'll handle all of the paperwork, tickets and ensure the customer has everything they need to enjoy their holiday.
What do we need from you?
You must have previous customer service experience along with strong administration skills and a high level of attention to detail.
+ Your role will be helping the team with sending schedule changes, notifications, tickets balance reminders and other tasks, along with general office administration duties
+ Verifying bookings processed by Travel Consultants
+ Supporting Travel Consultants and their customers when required
+ Type up letters and emails, answer and make telephone calls
+ At least one years’ experience working within a customer service or call centre type role
+ At least one years’ administrative experience due to the level of details and skills required for the role
+ Travel experience would be an advantage, but not necessary
+ Highly motivated
+ Great communicator with excellent verbal and written English skills
+ High attention to detail
+ IT Literacy
+ Monday to Friday 9am - 5pm and 10am - 6pm alternate Rota basis
+ Saturdays - with 1 day off in the week. 9am - 5pm again Rota based
+ Evening support which is 1 evening a week or fortnight, which includes weekend evenings, Sunday afternoon. 10am - 4 pm. This is classed as emergency/on call support. +
+ Equipment is provided. Sunday is Rota, as 1 in 8. If scheduled to work Sunday, you will have a day off in the week.
You may have worked in the following capacities:
Customer Service Administrator, Customer Advisor, Travel Agency Administrator, Travel Customer Representative.
Interested? Just Apply Below...
If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.