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4 months ago
Salary band: Any
Location: London
Job type: Permanent
Contact: Exoticca
Category: Customer Service Jobs
*Please note: this advertisment is for a position based in Barcelona. Exoticca is an online travel agency created in 2013 by professionals from the travel industry. Our mission is to provide our customers with the opportunity to discover the most beautiful and exciting places in the world at unbeatable prices. Exoticca is the first travel agency that specialises exclusively in scheduled air packages to destinations Worldwide at prices between 30% and 70% lower than its rivals on the High Street. After a successful launch in Spain, Exoticca is expanding into the UK, and there is now a fantastic opportunity to join a fast growing company based in Barcelona. As a result, Exoticca is looking for a team of individuals to work as travel agents who are ambitious, driven and committed to giving excellent customer service. Responsibilities: You will deliver excellent customer service and manage the needs of customers through telephone and e-mail;You will work with suppliers to negotiate the best products for our customers. Requirements: Excellent customer service skills and a good telephone manner;Excellent communication and listening skills with attention to detail;Good literacy skills;Ability to work well in a team;Ability to ensure a high level of customer satisfaction;Ability to manage multiple tasks;At least one year's customer service experience within the travel industry, for example, from working as a travel agent or in tour operations;EU or equivalent passport, or the required documentation necessary to live and work in Spain. Skills: Fluency in English;High level of Spanish is desirable, although not compulsory;Educated to university degree level;Office pack (Excel, world, power point). Benefits: Exciting opportunity to work as a travel agent within a friendly team for a dynamic expanding company in Barcelona;Competitive salary with bonus;Opportunity to take part in travel agent "fam" trips to destinations worldwide.

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