8 months ago
Do you have previous travel experience within a retail or tour operator background? I am seeking an experience Travel Consultant to join a reputable, established luxury Travel Agency. This fantastic trvel agency has a number of branches across the UK and is offering an opportunity for an experienced travel sales consultant to join their branch in London. This role will suits someone with good Travel Agency / consultant experience, excellent customer service and a passion for travel. An above average salary is available for the successful candidate!
*Answering and responding to all enquiries and brochure requests in a prompt and professional manner, in line with the company business and brand guidelines
*Creating and producing imaginative itineraries using expert knowledge, attention to detail and creativity
*Managing a portfolio of personal clients to ensure a high level of customer retention and referral business
*Contacting (through various methods) all pre-departure clients and returning clients to ensure upsell messages and customer satisfaction levels are met and exceeded throughout the booking journey
*Managing booking administration from enquiry to return, ensuring prompt and effective delivery of information, documentation and tickets
*Attending shows, exhibitions and events on behalf of the company (this may include weekends)
*Working to strict sales targets and KPI's set on a monthly, quarterly and annual basis. These are both individual and team targets
*At least one year's work experience within the Luxury Travel sector.
*Knowledge of long haul destinations and ideally extensive travel experience
*Outstanding written and verbal communication skills. This role involved face to face, phone,