Travel and Tourism -- Africa Reservations

Africa Reservations Specialists are required to make reservations for either Eastern or Southern Africa.

You will be joining a highly regarded and award winning reservations team, who are highly prised for their expert reservations knowledge.

• The successful candidate will be making luxury reservations to either Eastern or Southern Africa for journey of a lifetime, where you will be able to share you passion, knowledge and expertise with a discerning clientele. 
• You will be solely responsible for looking after all aspects of a clients enquiry, from the initial interest, drawing up a detailed itinerary, converting and confirming the booking, and then ensuring that all requests and segments are confirmed with suppliers before sending out personalised travel documents. 
• This will require constant communication with your clients, so that they feel as though they are an integral part in the organisation of there holiday, and also so that they know that they are being looked after by the best in the business. 
• At all times you will be using your product knowledge to try and maximise the sale of the holiday, by 'up-selling' and 'switch-selling' as well as suggesting extra excursions/activities that the client can take, so that they are able to get the most out of their holiday experience. 
• This will help you to achieve your ultimate goal, of trying to achieve repeat business from the client. 
• The successful candidate will have an outgoing and friendly personality, with the ability to build rapport with a client quickly and effectively through excellent communication skills. 
• You will have a great passion for Africa, and need to have experience of travelling extensively through either the Southern or Eastern Regions of this great continent.
• Once the sale has been completed you will be expected to ensure that all services are booked with the appropriate suppliers, you will remain a single point of contact for the client until they depart, being responsible for all administration interaction, informing and acting upon and changes, amendments or alterations.
• It will be your ultimate goal to encourage and ensure that you are able to secure repeat business from your clients. 
• To achieve this you will need to be enthusiastic and articulate, so that your clients will know that they are speaking to a true expert who is truly fascinated with their holiday destination. 
• You will be a motivated and committed individual with a desire to work to the highest standards with a cheerful, outgoing and confident personality with high levels of initiative fully understanding the importance of customer service.
• Whilst previous sales or travel industry experience is advantageous, this role is ideal for anyone who has a genuine love of this great country's people, places and culture and who is looking to work for a company that invests in its people and wants a career in travel.