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about 1 year ago
Salary: Up to £29K plus comm
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: Reservations Jobs, Retail Travel Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Consultant Jobs

Travel and Tourism - Reservations Manager

Up to £29K, plus comm, London

A leading Tour Operator are looking for a Reservations Manager to manage a small team of luxury tour consultants, taking responsibility for the reservations team, overseeing their performance and ensuring this is delivered at a six star level associated with the brand. Running the team on a daily basis you will identify training needs and make recommendations about how they should be addressed, address staff issues and resolve them, or make recommendations about how they should be resolved, training new team members and find ways to incentivize, motivate and inspire the team.

  • It will be your responsibility to ensure that sales targets are achieved and that the customers booking experience is of the highest of standards. Looking at the bigger picture you will create and develop practical systems and programmes to improve the running of the business, maximize profitability of product and ensure that full information is provided to on any related travel and product developments.
  • You will oversee the dealing of complaints and problems, and listen wherever possible to assess client opinion of our client, and issues that need to be addressed and further liaise with the relevant department to resolve issues.
  • You will be a brand ambassador and will attend and host ship visits functions, developing relationships with clients/agents and supporting the training of travel agents in their agencies, and furthering the promotion of the companies brand at all given opportunities.
  • The successful candidate will have experience of working in a luxury tour operator, and be able to communicate with their team and a discerning clientele; you will have good people management skills, and have the desire to be able to drive the business forward without compromising service levels.
  • This is an excellent opportunity for a team leader or reservations manager to further their career with a premium luxury company

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