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2 months ago

Travel and Tourism - Travel Reservations Manager

This exciting position will involve overseeing the sales team for a Latin America travel sales team. You will help monitor and improve progress towards sales recording and responding to guest feedback. You will maintain staffing levels in the sales team on both a short and long term basis - to include input into recruitment, rota planning, management of and recording of absence and annual leave.

You will also handle performance management of the team to include training, KPIs, ad hoc reviews, as well as annual reviews.

  • You will be conducting weekly meetings and monthly 121’s and managing administration of team’s existing bookings, issuing of documentation, collection of monies and reconfirmation of departures.
  • You will manage the online product including product loading, inventory management and fulfilment.
  • You will help ensure FAM trips are planned and budgeted, plus guidelines are followed and post fam work is all completed within the set timeframes. 
  • You will complete all reporting to the Head of Sales and Service on a weekly and monthly basis as required. 
  • You will contribute towards the marketing of holidays and maintain website pages, assisting with related collateral and helping with other aspects such as PR and promotional campaigns as required.
  • You will make sure offers and discounts are used to best effect in order to maximise sales and understand the competitive market and keeping the Commercial team updated with market developments.
  • You will troubleshoot any guest issues pre, during and post departure, including dealing with complaints.
  • You will perform team management - recruitment, training, mentoring performance management and administration to maximise their potential and growth within the company.
  • You will also manage and repeat guest initiatives within your team, and contribute to our repeat guest strategy business. Outstanding company and role to fulfil your expectations.
  • Please note candidates must have Latin America UK based travel industry experience to be considered    

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