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15 days ago
Salary: £18k - 25k per year + Bonus
Location: Surrey
Job type: Permanent
Contact: Recruitment Team
Category: Travel Agent Jobs, Travel Executive Jobs, Travel Manager Jobs

Travel Branch Sales Manager - Surrey - up to £25k + bonus

The overall purpose of this demanding, fast paced and exciting Managerial role is to deliver a “World Class” Travel Sales call centre and retail unit to a broad and diverse portfolio of clients. Overall responsibility for driving the business to maximise revenue opportunities and deliver the agreed profit targets through the control and management of the profit and loss account.  This role requires a hands-on approach and a “lead from the front” attitude. 

Key Responsibilities

•             Manage the department strategy to maximise revenue from a strong sales and customer service focus

•             Deliver the agreed levels of service and quality at all times ensuring Company targets and goals are achieved

•             Consistently manage, deliver, monitor and improve KPI’s within budget

•             Adapt plans to account for changed circumstances; taking corrective action where necessary

•             Direct and manage area of control and responsibility within agreed operational and financial budgets. Actively reduce cost base to a minimum operational level to maximise revenue

•             Work in partnership with the post -sales teams - e.g. ticketing - ensuring a high quality end-to-end service to the customers at all times

•             Drive sales performance through the creation, management and review of the Sales Incentive Plans within the store/call centre

•             Review the existing internal and external business processes offering innovative solutions for improvements where necessary

•             Inform and consult with line manager regarding any deviations from forecasted revenue and potential shortfalls at the earliest opportunity

•             Interpret and communicate Sales information to the Sales Team

•             Ensure that all department progress reports and MI reports are delivered timely, highlighting successes and areas of concern with a proposed course of action

•             Deliver financial targets for the department by assuming full accountability for revenue generation, ensuring the optimum levels of resource in line with forecasted volumes

•             Lead, develop and motivate direct reports and their staff by proactively identifying and delegating development opportunities to encourage succession planning

•             Lead, develop, train, assess, and manage all direct reports to meet operational requirements

•             Develop the capability of key staff, evaluating performance on an on-going basis

•             Manage enquiries in accordance with company policy including timely responses and follow up

Person Specification: Essential Skills, Knowledge and Experience

•             Extensive experience of working at a strategic level in an inbound Sales environment whether call centre or retail

•             Sound operational management experience with a proven track record of adherence to schedules and achievement of SLAs

•             Travel industry experience

•             Strong commercial awareness and financial management

•             Thorough understanding of resource optimization and delivery

•             Excellent team player, with the ability to contribute and challenge, providing leadership and coaching opportunities within the scope of the performance management process

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