Travel Call Centre Manager, Amersham, Salary to £35k plus bonus
This is a crucial role with this long haul operator in the conversion of sales and high levels of service delivery for our valued customers. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. This exciting position will play a pivotal role in managing the day to day running of an experienced reservations and after sales team and the service provided to our customers through the call centre. We are seeking experienced travel candidates adn the role is offering up to £35k plus bonus.
Travel Call Centre Manager Responsibilities:
Lead, mentor and motivate the Reservations, Aftersales and Administration team to achieve organisational and sales goals
mprove customer service experience, create engaged customers and facilitate organic growth
Management of the Customer Contact Centre (Reservations and Administration department)
Oversee the management of day to day customer service centre activities
Leading and inspiring by a calm and very hands-on example
Meeting and exceeding personal and team targets
Accountability for team performance, including coaching and development of team members.
Maximising all reservations and revenue streams
Keep accurate records and document customer service actions and discussions
Support the service goals of other areas and teams by flexing work activities and processes to assist where needed
Take ownership of customers issues and follow problems through to resolution.
Travel Call Centre Manager Requirements:
Proven Leadership Capability
Travel Industry Experience
Confident in a target driven environment
Advanced coaching skills and the ability to lead by example
Exceptional customer service skills and experience managing in telephone sales environment
A positive and enthusiastic approach and the willingness to be hands on
Best practice approach to problem solving
Experience planning and resourcing a seasonal business
Excellent written and oral communication skills with the ability to build rapport and foster business relationships
Highly organised and ability to manage multiple tasks and/or projects concurrently
The ability to set, meet and exceed targets
Analytical and an ability to draw meaning from reports and data
Please call Nick onwith any questions and
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