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9 months ago
Salary: £20k - 30k per year + Competitive Basic Salary
Location: Surrey
Job type: Permanent
Contact: Recruitment Team
Category: Tour Operator Jobs, Travel Agent Jobs, Travel Consultant Jobs, Travel Executive Jobs

Travel Consultant 4 Nordics - Surrey

Our client is one of the UK’s leading travel specialists offering a wide range of inspiring holiday programmes. They have continued to grow and develop our business and have made a significant financial investment in our people and company in the last few years by improving our office environment, developing new technology and changing the company infrastructure.

As a Travel Specialist your primary responsibility will be to sell and package holidays specific to your customer’s requirements and deliver excellent sales and the highest level of customer service. You should maintain excellent product knowledge of the destinations you are selling to affirm the status of a destination specialist.

Duties and Responsibilities

  • Create high quality package and bespoke itineraries specific to your customers’ needs and expectations
  • Field a wide range of reservations over the telephone, face to face, email and internet (via Live Chat)
  • Maintain an excellent degree of knowledge on the destinations and products you are selling
  • Achieve and aim to exceed personal, department and business sales targets
  • Provide exceptional destination advice and general guidance to customers to assist them from first point of contact and through the booking process
  • Ability to cross-sell to other destinations and products where required  
  • Ensure that a personalised and first class level of service is provided consistently to every customer
  • Attend and represent the company at selected trade and consumer exhibitions, holiday shows, travel workshops and open-evenings. These could involve some evenings and weekends
  • During peak booking times, Sunday opening times may apply and therefore a Sunday rota will be in effect. This will be in return for lieu time/overtime.

Skills/Experience required:

  • Sales knowledge and experience within a travel sales environment – NORDICS essential
  • Proven experience of meeting and exceeding set sales and performance targets
  • High degree of flexibility and ability to deal with change, growth and pressurised deadlines
  • Exceptional sales ability – closing, converting, up-selling and cross-selling
  • Teamwork, interpersonal and communication skills
  • Influencing and negotiating skills
  • Excellent spoken and written English is essential
  • Computer office skills, including basic practical skills using Microsoft Word and Excel
  • A love of travel and foreign cultures
  • Previous experience working for a specialist tour operator in a similar role
  • GDS reservation skills (Amadeus)
  • Destination knowledge of the Nordic regions (Iceland, Greenland, Sweden, Norway & Finland) 

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