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26 days ago
DCV Technologies Ltd
Salary: £17000
Job type: Permanent
Contact: Jay
Category: Travel Agent Jobs, Travel Consultant Jobs

Travel Sales Consultants  

Enfield, Middlesex

£15-18K + Comm + bens

Previous Travel Experience is essential!

Our client, a travel company based in Enfield, is now looking for a Travel Consultant to join their team. The company has a great reputation and is a great place to work. All the staff are freindly and welcoming and have a great working enviorment. There would also be promotional opportunities for the right candidate.

This role would be a great step for someone who has or is working within retail travel who is looking for the next step.

The purpose of the role:

Handling incoming sales calls from various trade clients in a call centre environment. Utilizing selling and customer service skills to maximise sales of scheduled air product, whilst offering information and advice on all aspects of their travel requirements. To achieve high levels of customer care and retention. Assisting at all times with the smooth running of Dept.

Key Responsibilities:

To answer incoming calls as part of a geographical team maintaining the service levels agreed

To answer calls in a courteous and professional manner

Be proficient at using both FSS and airline fare sheets in order to provide accurate quotations

Ability to construct round the world fare quotations accurately

To work to set targets (quantity) and ensure customer care (quality)

Be proficient on Worldspan/CRS to optimise any sales opportunity

Ability to maximise profit margins through sales approach

Ability to make quick decisions within a pressurised environment

Ability to resolve minor problems effectively

Coach and assist other colleagues on an ad-hoc basis

Refer any matter beyond your scope of knowledge to the team leader

To assist with any other department where necessary

This position requires:

Extensive system and product knowledge 

Good Geographical Knowledge

Calm persona

Well travelled

Understanding of the sales process

Excellent communication skills (Verbal & Written)

Flexible approach to work

Ability to work in a pressurised environment

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