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21 days ago
DCV Technologies Ltd
Salary band: £15k - £20k
Location: Cambridge, St Albans, Hertford, Welwyn, Welwyn Garden City
Job type: Permanent
Contact: Chloe
Category: Reservations Jobs, Telesales Jobs, Tour Operator Jobs, Travel Consultant Jobs, Travel Executive Jobs

A specialised travel company who have a passion for travel and discovery have a fantastic opportunity for a Travel Consultant in the Welwyn Garden City area.

The role involves maintaining relationships with airlines and suppliers.  Direct contact with clients is required and therefore providing a quality client support and sales service is also needed.  You will also be encouraged to work towards individual targets and team goals.

Specific Duties and Responsibilities

• Action requests for ad-hoc seats, domestic add-ons and upgrades for clients and tour leaders.

• Review sales, produce flight manifests and update allocations on Travelink.

• Ensure timely production of travel documents for all clients including land only and be involved with despatch as required.

• Action schedule changes/seat confirmations and assist with production of all-staff memos.

• Handle client communication by telephone, email or letter. 

• Support Reservation/Sales duties.

• Promote special offers and upgrades.

• Assist with the production of travel related reports, documentation and statistics for suppliers and airport representatives.

• Liaise with airport reps/leaders as required.

• Assist and support the Crisis Response Team in emergency situations as and when these arise which may involve working out of hours / be part of the team 

• Works within the Company’s Health and Safety policies and practices.

• Any other duties which may be required from time to time.

Qualifications, Skills and Experience

• Global Distribution System (GDS) skills 

• Good understanding of airline procedures

• Experience of working within a Reservation/Sales role

• Numerate and with good literacy skills

• Good general IT skills

• Good communication and customer service skills

• Positive and friendly telephone manner

The salary is £17,000 plus incentives.

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