29 days ago
Currently recruiting for a Travel Consultant to work in a Call Centre environment, you will be booking customer's holidays to Short-haul, Long-haul destinations. Mainly booking tailor made itineraries and package holidays; you will use your sales experience to convert sales leads gained from the website and online and offline advertising.
Travel Consultant Duties:
* Arranging all aspects of a customers holidays requirements to include flights, hotels, packages, and ancillaries.
* Selling travel products to meet commercial targets whilst building customer interests in all the services and products offered, whilst meeting all requirements of the customer.
* To provide excellent customer service at all times inline with the standard and guidelines and enhance the customer experience.
* Have the ability to comprehend, capture, as well as interpret customer information, ensuring you take ownership of the full customer journey experience by following through with all commitments.
* Deliver sales, service and productivity targets in line with the guidelines set by the productivity department
* Dealing with customer complaints and difficult situations appropriately e.g. flight delays.
Experience needed for Travel Consultant position:
* Current Travel sales experience booking holidays or similar enviroment
* Ability to work well as part of a team- to exhibit objectivity and be open-minded towards the ideas and views of others as well as welcoming feedback, contributing to building team spirit, and be proud of the service you provide
* Competent computer knowledge and technological skills with the ability to use internet search tools and browsers. Ability to adapt to using in house systems.
* Must be able to treat people with respect under all circumstances, Ability and patience to adapt to change, meet the changing demands of the work environment.
* Well organised and able to prioritise workload in a busy fast paced working environment.
Apply with your CV today! For more information please call Matt at Travel Trade Recruitment or click the "Apply" button below or callor
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