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3 months ago
Platinum Travel Recruitment
Salary: Up to £22k + benefits
Location: London, Central/West End, City, East London, Essex
Job type: Permanent
Contact: Platinum Travel Recruitment
Category: Customer Service Jobs, Hotel Jobs, Reservations Jobs, Tour Operator Jobs, Travel Consultant Jobs

We are seeking an experienced Multi-Lingual Travel Consultants with either operations or reservations experience to join our clients friendly and busy sales & operations team due to success and expansion. Our client is a forward thinking and dynamic tour operator that offer various travel services for travellers throughout the UK, Europe and beyond. If you are currently working for a tour operator or a hotel in reservations or reception and seeking career progression, seeking something a little different in which you will be rewarded for your hard work, apply today!


This exciting role entails a wide range of tasks in which no day will be the same, this includes:

  • Handling book-outs - thorough investigation is required before approaching agents to make sure the alternative hotels are suitable and then using necessary skills to convince them to accept the relocation.
  • Finalising book-outs cases by ensuring the system is updated and relevant departments are informed.
  • Dealing with general queries such as market relates issues, duplications, incorrect coming list, group/multiple bookings, room type issues and all problems related to booking processes.
  • Assisting with online queries if/when necessary.
  • Liaising with the overseas team
  • Logging all book-outs and market losses.

Essential Requirements:

  • Experience as a travel consultant, reservations, customer services or operations
  • Fluency in English (spoken and written) and another European and /or Eastern European language such as Polish, Hungarian, Bulgarian, Romanian, Czech, Russian, French, Spanish, Italian, German, Portuguese etc
  • Excellent interpersonal and communication skills
  • Problem solving and organisational skills
  • Attentive to details with ability to remain focused
  • Sound knowledge of MS Excel and Word
  • Fluent in Spoken and written English



  • Career progression and development
  • Sociable working hours
  • Flexible working hours
  • Onsite luxury leisure facilities
  • Lucrative salary
  • Pension
  • Travel perks
  • Opportunity to work for a forward thinking and dynamic tour operator in which you will be rewarded for your hard work within a friendly team of travel professionals. You will not be a number – be part of the family and give your travel career a boost today!

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