My client is looking for an experienced travel consultant who is looking for a new opportunity within the travel industry and who can provide a high level of excellent in this new position. My client's store is an award winning independent travel agency and they would like a candidate that can help continue their stores success. My client is located in Wiltshire and the lucky candidate will be joining a team of around 14 other travel consultants who together will be striving to assist the general manager with the day-to-day running of the store whilst hitting and exceeding targets whilst maintaining a high level of customer service. If you have previous experience working as a travel consultant and you want to join an expanding and successful travel company then this could be your ideal opportunity.
DUTIES: * Attend to clients enquires & create their ideal travel itineraries * Work in a friendly and professional manner * Look to up-sell by adding value to every booking * Deliver a full booking experience whilst providing an outstanding high level of customer service * Complete all administration and documentation in a timely manner * Contribute to company sales targets by achieving and exceeding personal targets * Build and maintain extensive knowledge of products and services * Achieve and participate in regular on line training, supplier events and organised company training sessions * Actively attend and participate in weekly and monthly staff meetings * Handle all customer service complaints quickly and effectively * Manage discounts to increase profit margins * Build and strengthen relationships with key suppliers within the travel industry * Ensure client enquiries are acknowledged within a 24 hour period * Represent the company to a high level at all times * Look out for any local marketing opportunities and bring these to the attention of the general manager * Assist the manager in ordering brochures and ensuring window displays are up to date
EXPERIENCE REQUIRED: * Previous experience of the retail travel industry. * Working knowledge of an industry standard GDS - ideally Sabre * Innovation, enthusiasm, drive and ambition * Excellent communication skills * Sound knowledge of the travel industry * A high Worldwide geographical knowledge * Sound judgement with attention to detail * Strong organisational skills * Happy to cope with long hours and pressure at peak times * A genuine interest in travel * Some weekend work required * Occasional overseas travel will be required
PACKAGE: My client offers an excellent package including a very competitive base salary in the region of £18k with bonus earning opportunities, excellent benefits and holiday entitlement. There will also be considerable chances to travel through educational trips and further training is provided.
TO APPLY: Please send your up to date CV to firstname.lastname@example.org or follow the link to apply. For further information please call Dave at Travel Trade Recruitment on.