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25 days ago
Travel Futures
Salary: Up to £18k + bonus & benefits
Location: Central/West End, South East London, South West London, Surrey, Croydon
Job type: Permanent
Contact: The Travel Recruitment Experts
Category: Admin Jobs, Customer Service Jobs, Graduate Travel Jobs, Travel Agent Jobs, Travel Consultant Jobs

Travel - Customer Care Executive – Online Travel Agent- £18k – South West London


Travel Customer Care Executive is required by an Online Travel Agent who are passionate about delivering the highest standards of service to our customers.   The Customer Care Executive will ensure the high levels of customer service are maintained handling calls and emails from travel customers once their booking is completed and deal with any additions and alterations to bookings.

The Travel Customer Care Executive will:

  • Effectively fulfilling the booking once the sale has been made
  • Answering customer queries by phone and email
  • Resolving problems of customers on holiday
  • Updating internal system with flight and holiday information and informing customers of any changes to their existing details
  • Identifying and resolving any errors/discrepancies between tour operator and in-house information
  • Informing customers of accommodation, flight and itinerary changes and cancellations
  • Handling of customer complaints
  • Calming and advising customers appropriately
  • Liaising with tour operators to provide the best possible resolution for our customers
  • Completing additions and amendments to bookings
  • Fulfilling added benefit orders and communicating with Commercial team
  • Working closely with other departments to ensure smooth running of operation
  • Ancillary Sales and seeking up-sell opportunities
  • Booking retention and cross-selling customers to alternative holidays


The successful Customer Care Executive will have strong verbal and written communication skills and the ability to communicate effectively both internally and externally at all levels with excellent time management skills and the ability to work under pressure and independently.  As Customer Care Executive you will have strong organisational skills and ability to multi-task and be proactive and enthusiastic. Experience in a similar Customer Care role or in the Travel industry is preferable but not essential.


To apply for Customer Services Executive, or for your career in the Travel Industry, please send your CV to Travel Futures and apply below.

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