7890 jobs - 929 added today
241601 registered Jobseekers
Recruiting? Call us on 01772 639042
Email me newest jobs similar to this one
2 months ago
Prospects4LeisureTravel
Salary: up to £19k
Location: East Sussex
Job type: Permanent
Contact: Recruitment Team
Category: Customer Service Jobs, Online Jobs, Retail Travel Jobs, Tour Operator Jobs, Travel Consultant Jobs

Travel Customer Operations & Support Executive, up to £19K

An award winning tour operator is looking for a customer operations and support executive to join the team in their luxury offices in Sussex. The customer operations and support executive will be providing system, process and product support to call centres and direct customers whilst ensuring robust bookings are in place with ground suppliers via the effective handling of queries, system processes and disputes.
You will be :-

  • Accountable for supporting agents in securing sales and maximising revenue by taking ownership of booking queries and seeing them through to completion
  • Accountable for coaching servicing agents in the optimum use of xRez Agent, in established business processes and in the companies preferred service style
  • Accountable for problem solving and troubleshooting system errors experienced by agents, taking ownership and seeing them through to completion
  • Contribute to the handling of customer enquiries in times of mass disruption
  • Handling emails, queues, staff bookings and booking failures
  • Accountable for responding to customer and agent queries received by email or webform according to company’s communications standards
  • Accountable for the proactive identification of failed bookings and for contacting affected customers with an effective solution
  • Supplier liaison
  • Accountable for resolving assigned disputed bookings and outbookings through influencing and negotiating with suppliers to achieve a mutually acceptable solution


The ideal customer operations and support executive will :-

  • Come from the travel industry ideally tour operator of travel agent
  • Have knowledge of a GDS- Galileo or Amadeus
  • Self-management, time management, planning & organisation
  • Team working
  • Accuracy and attention to detail
  • Communication & interpersonal
  • Influencing & negotiation
  • Service delivery within customer service
  • Technical expertise & specialist knowledge

Beneficial qualifications :-

  • Proven ability to work under pressure and multi-task
  • Proven experience in a customer service role within the travel industry
  • Proven ability to work shifts
  • Proven experience in using tour operator or GDS systems

If you are interested in the customer operations and support executive role and you would like to work for an award winning travel company then apply below:-

Here are some similar jobs for you to consider...


22 days ago
only 6 days until close
German Groups Operations Executive
South East London, South West London, West London, North West London
£25k - £30k
22 days ago
only 6 days until close
Travel Operations Executive
London, City
£20k - £25k
19 days ago
only 9 days until close
18 days ago
only 3 days until close
REGIONAL OPERATIONS MANAGER
City
£40k - £50k

Email me newest jobs similar to this one

  Back to the top