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16 days ago
Salary: £15k - 16.3k per year
Location: Brighton
Job type: Permanent
Contact: Recruitment Team
Category: Call Centre Jobs, Customer Service Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Executive Jobs

Travel Customer Services Advisor - £16,300 Sussex

Working as a travel customer service advisor for this exceptional online travel agency you with be passionate about offering first class customer service, be a great communicator and take pride in excelling customer expectactions.
You will have a strong customer service background and be a great team player.

Key accountabilities;
• Take an empathetic approach with customers listening to understand
• Take ownership of customer contact and actively seek to resolve problems and issues in a timely and efficient way
• Effectively and efficiently handle inbound call enquiries from customers always looking to resolve on the first call
• Make amendments to customers bookings in line with customer requirements
• Ensure all associated additional charges and communicated and collected at time of amendment
• Proactively communicate flight and accommodation updates to customers
• Build relationships with suppliers and proactively identify issues that may impact customers
• Manage all email enquiries in a timely and effective manner
• Identify opportunities to enhance the customers holiday by presenting options on ancillaries and upgrades
• Conduct conversations with customers via click to chat
• Keep accurate records on all customer contact

Skills and Experience;
• Excellent verbal and written communication skills
• Exceptional active listening skills
• Ability to empathise
• Exceptional problem solver
• Strong analytical skills
• Previous customer service experience essential
• Customer service experience in travel preferably in a dynamic packaging environment desirable
• Computer literate


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