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3 months ago

Travel Customer Service Advisor – London – Up to £20k pa

As Travel Customer Services Advisor, you will be speaking to trade and direct customers concerning pre and post departure inquiries by making changes to a short break, inputting bookings into the system, sending confirmation and processing payments.

Responsibilities:

  • Checking booking are correct and updated
  • Making amendments to existing bookings and dealing with cancellations
  • Sending out e-mail confirmations
  • Collecting and processing payments
  • Advising clients on pre travel arrangements
  • Dealing with complaints or refunds
  • Checking invoices
  • Dealing with the daily post
  • Negotiating with suppliers
  • Responding to client queries via email and telephone and chat

Required experience:

  • Must be working in a customer service role within the travel industry
  • Be very organised in a multi-tasking position
  • Proven ability to work under pressure
  • Good all round knowledge of European travel

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