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about 1 year ago
Salary: £18k - 20k per year
Location: Surrey
Job type: Permanent
Contact: Recruitment Team
Category: Call Centre Jobs, Customer Service Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Executive Jobs

Travel Customer Services Advisor - Surrey - £20k

We are looking for a customer service advisor to join the customer service team, which deals with all pre departure enquiries and administration. You will be dealing with all amendments, cancellations, special requests and requirements on existing bookings and will be liaising with various departments on a daily basis. The ideal candidate will be confident, organised and very customer service focused with an excellent telephone manner and communication skills.

All applicants must have a minimum of 1-2 years experience in the travel industry in a sales, customer service ticketing or administration role. Knowledge of tour operation, nett fares and ticketing would also be advantageous.
• Dealing directly with clients and suppliers in the UK and overseas by telephone, fax and e-mail regarding:
• Making amendments to bookings
• Confirmation of online bookings
• Client queries
• Cancellations
• Taking payments
• Servicing Requests (e.g. meal requests, wheelchair access)
• Dealing with emergency situations
• Directing enquiries to relevant departments
• Liaising with other departments
• Dealing with fraud

• Ability to work within a team
• Professional telephone manner
• Strong organisational skills, with an ability to prioritise
• Excellent attention to detail

Personal Attributes
• Customer focused

• Experience of a GDS, ideally Sabre
• Knowledge of a tour operation
• Understanding of fare rules and ticketing

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