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18 days ago
Salary: up to £26k
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: Customer Service Jobs, Online Jobs, Retail Travel Jobs, Tour Operator Jobs, Travel Consultant Jobs

Travel Customer Service Coordinator - London - £26k

This privately-owned, award-winning Cruise company who specialise in luxury and family European Cruises as well as having itineries to other destinations are looking for a Customer Service professional to join their busy team in London.
Duties and Responsibilities

  • Interacting with customers, providing information in answer to inquires about cruises, accounts, and services.
  • Handling customer complaints or any crises, such as lost property, account errors, damaged or lost luggage, illness, death and many more such incidents
  • Issuing refunds or compensation to passengers;
  • Keeping accurate records of discussions or correspondence with passenger;
  • Producing all defences for arbitrations and conciliations
  • Being the go between for any small claims and being the mediator between parties
  • Producing written information for all court cases.
  • Supporting the Legal department and solicitors through all court cases.
  • Writing reports analysing the customer service that the company provides;
  • Developing customer service policies and standards

Skills and Specifications

  • Calmness under pressure and maintain records in timely and accurate mode
  • Good decision-making, communication, and IT skills
  • Ability to encourage and motivate people with responsible attitude.
  • Should have sound practical judgment of priorities.
  • Familiar with Microsoft office suite.
  • Due to the high level of customer liaison within this role, excellent spoken and written English is a necessity.

Education and Qualifications

  • Minimum of A-Level/BTEC/GNVQ (or equivalent)
  • Experience in customer service activities

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