Are you an experienced customer service team leader and working in the travel industry Are you looking for a new exciting new role? Well an exciting new opportunity has arisen in the Industry! My client is on the lookout for an amazing Team Leader with proven experience in successfully leading a team to be the 'best in class' then please do apply! Travel industry experience preferable but not essential!!! This fantastic opportunity is working for a well-established travel company that has a fantastic, niche product and is an innovative global company based in Market Harborough! This role will be responsible for managing and leading a team of call centre Service Advisers in delivering outstanding customer service. This will include achieving agreed service levels and KPI targets, monitoring call queue volumes and associated workflows, ensuring staffing levels are maximised, coaching, and much much more!
JOB DESCRIPTION *Manage the daily inbound and outbound call volumes,