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8 months ago
Travel Trade Recruitment
Salary: Up to £21000 per annum + Great role with a fab com
Location: Farnborough
Job type: Permanent
Contact: Helen Cassin
Category: Tour Operator Jobs
I am recruiting for full and part time Customer Service Consultant's for a specialist tour operator who are based in West Surrey, you will be frontline in delivering exceptional customer service primarily to your assigned region of which you are incredibly passionate about. Focused on increasing revenue through our sales through service mantra, you will strive to convert at the highest level all lines of enquiry and be responsible for all aspects of the end to end booking journey as the single point of contact for customers. A hunger for the sale and a thirst for delivering exceptional service are pre-requisite for all Customer Service Consultants, this is a varied role that is primarily customer service based with an element of sales too!

*Adapting our sales process, maximise sales opportunities via all channels and consistently achieve sales and service targets and KPIs
*To actively sell the benefits of our flight offering and book flights at the point of sale using the designated company systems
*To pro-actively promote additional services in order to maximise the generation of additional revenue for the business
*Communicate the features and benefits of the company's product
*Actively chase all personal and assigned leads generated and attempt to convert to bookings
*Use own travel experience to assist with customer queries and seek to understand each customers travels needs
*Professionally handle incoming requests from customers and ensure that requests are resolved both promptly and thoroughly keeping service at forefront at all times
*Use sound judgement to manage difficult customer situations, to respond promptly to the needs of the customer and solicit feedback to improve service
*To execute all assigned tasks efficiently, ensuring team targets and KPI's are met
*Participate in trade shows and customer events as required
*Ensuring a customer focused approach is adopted in all assigned responsibilities
*A flexible attitude in the undertaking of all tasks is paramount
*Additional tasks as requested from time to time to assist in the overall service delivery
*A degree of flexibility is required for this role due to the shift work involved

*You will have frontline telesales / customer service experience
*Proven results in maximising sales in a target driven, dynamic work environment
*Detailed understanding of the sales and booking process
*Extensive travel experience within a geographical area
*Have excellent verbal and written communication skills with strong sales conversion skills
*Energetic, enthusiastic and a strong desire to exceed customer expectations
*Have the ability to multi-task within a busy team, prioritising and organising workload
*Accuracy, quality and excellent attention to detail are paramount
*Galileo trained or similar GDS experience
*Tour Operator/ Travel Agent experience
*Strong team player

The successful candidate can expect a basic a salary in the region of £21000 plus you will receive some excellent company benefits!

If you would like to be considered for this role please follow the link and click "apply" send your CV to helenc@traveltraderecruitment.co.uk or call Helen Cassin onfor more information.

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