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about 1 month ago
Travel Trade Recruitment
Salary: Up to £19500 per annum + travel discounts, company
Location: Market Harborough
Job type: Permanent
Contact: Katy Gaskell
Category: Customer Service Jobs, Operations Jobs, Tour Operator Jobs, Travel Executive Jobs
Are you a travel consultant looking for a challenging new role? Do you have excellent customer service skills, proactively deal with difficult situations and think on your feet? Are you used to problem solving and trouble shooting? This leading, reputable Travel Tour Operator are now seeking an experienced Duty Officer to join the team in their Leicestershire office. This is a fantastic opportunity for an experienced travel professional with exceptional customer service and problems solving skills!
In this role you will be working within the operational team, the role purpose is to cover the emergency line and be responsible for ensuring that any customer issue or problems that arise during their holiday are handled quickly and efficiently - all to the highest customer service standards. The role also includes supporting other departments if required helping to deliver a holiday of a lifetime every time.
The role works on a 12 hour shift basis, covering 4 days on 4 days off, 4 nights on etc. There will be an even split between day shifts and night shifts.

Key Areas of responsibility:

* To own and resolve any issues our customers or Tour Managers may have during their holiday, escalating any serious or contentious issues to the relevant departments or team leaders.
* Accurately log all reported issues with any backup documentation filed.
* Compile daily Handover
You can also click the link below to apply.

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