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8 months ago
Salary: £18k - 21k per year + Pro Rata
Location: Gloucestershire
Job type: Permanent
Contact: Recruitment Team
Category: Admin Jobs

Travel Flights & Administration Executive 

An exciting opportunity has arisen for an experienced, enthusiastic and motivated individual to provide flights support within our clients' flights and operations team. With your primary focus being on organisational excellence, first-class customer service and efficiency, you will be dealing with group bookings to worldwide destinations using the Amadeus CRS system, assisting passengers with deviations and special requests, and ensuring that passengers get away safely and smoothly on their adventure.

This is a busy, varied role that requires huge amounts of organisational skill, attention to detail, and a passion for what you do. You will work closely with one other member of our flights team, within an operations team of 6, reporting to the Senior Operations Manager.


  • Building relationships with airlines in order to negotiate favourable rates and terms
  • Responding to flight-related customer enquiries on the phone and by email
  • Using Amadeus to check schedules, fares, create PNR's and manage groups
  • Processing airline contracts
  • Working with the in-house database to upload flight data and manage customer flight bookings
  • Managing extensions and upgrades
  • Working together with the Operations team to ensure that passport details, special
  • requests and names are sent to the airline in a timely and accurate fashion
  • Ensuring that airline invoices are accurate and paid on time
  • Ensuring that all tickets are issued with 100% accuracy, to specific deadlines
  • Assisting with the investigation of customer complaints and improving quality and
  • customer service within the flights department.
  • Providing support to other departments with your knowledge of fare information, airline
  • Ts&Cs and routings
  • Monitoring airline prices and advising operations managers of increases or favourable fares
  • Working closely with the sales team regarding any deposits or commitment needed from the client to secure seat reservations

Admin and dispatch:

  • Co-ordinating the dispatch of flights/operations related equipment to the airport
  • Ensuring the Air Welcome team are prepared with all relevant pre-trip reports
  • Liaising with the Operations team to dispatch medical kits, medals, banners and t-shirts prior to each trip

Experience Required

  • At least one year’s previous flights reservations experience with a tour operator/consolidator, managing group and/or IT fares
  • Experience in ticketing desirable
  • Experience with Amadeus
  • Excellent administrative abilities and highly process driven
  • Proven ability to be highly efficient and organised with an excellent level of attention to detail
  • Demonstrable time management skills and ability to prioritise workloads, juggling many tasks at once
  • Proven track record in maintaining outstanding levels of customer service
  • The ability to work within a team and cooperate with others to achieve team objectives
  • Excellent communication skills
  • Good Word, Excel and Microsoft Outlook skills

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