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17 days ago
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Travel Flights Administration Executive - London


Prospects4LeisureTravel
Salary: £18k - 21k per year + Pro Rata
Location: London, Central/West End, City, East London, North London
Job type: Permanent
Contact: Recruitment Team
Category: Admin Jobs, Tour Operator Jobs, Travel Executive Jobs
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Travel Flights & Administration Executive - Part-Time - London - up to £21k pro rata

An exciting opportunity has arisen for an experienced, enthusiastic and motivated individual to provide flights support within our clients' flights and operations team. With your primary focus being on organisational excellence, first-class customer service and efficiency, you will be dealing with group bookings to worldwide destinations using the Amadeus CRS system, assisting passengers with deviations and special requests, and ensuring that passengers get away safely and smoothly on their adventure.

This is a busy, varied role that requires huge amounts of organisational skill, attention to detail, and a passion for what you do. You will work closely with one other member of our flights team, within an operations team of 6, reporting to the Senior Operations Manager.

Flights:

Building relationships with airlines in order to negotiate favourable rates and terms

Responding to flight-related customer enquiries on the phone and by email

Using Amadeus to check schedules, fares, create PNR's and manage groups

Processing airline contracts

Working with the in-house database to upload flight data and manage customer

flight bookings

Managing extensions and upgrades

Working together with the Operations team to ensure that passport details, special

requests and names are sent to the airline in a timely and accurate fashion

Ensuring that airline invoices are accurate and paid on time

Ensuring that all tickets are issued with 100% accuracy, to specific deadlines

Assisting with the investigation of customer complaints and improving quality and

customer service within the flights department.

Providing support to other departments with your knowledge of fare information, airline

Ts&Cs and routings

Monitoring airline prices and advising operations managers of increases or favourable

fares

Working closely with the sales team regarding any deposits or commitment needed

from the client to secure seat reservations

Admin and dispatch:

Co-ordinating the dispatch of flights/operations related equipment to the airport

Ensuring the Air Welcome team are prepared with all relevant pre-trip reports

Liaising with the Operations team to dispatch medical kits, medals, banners and t-shirts

prior to each trip

Experience Required

At least one year’s previous flights reservations experience with a tour operator/consolidator, managing group and/or IT fares

Experience in ticketing desirable

Experience with Amadeus

Excellent administrative abilities and highly process driven

Proven ability to be highly efficient and organised with an excellent level of attention to detail

Demonstrable time management skills and ability to prioritise workloads, juggling many tasks at once

Proven track record in maintaining outstanding levels of customer service

The ability to work within a team and cooperate with others to achieve team objectives

Excellent communication skills

Good Word, Excel and Microsoft Outlook skills

Travel Flights & Administration Executive - Part-Time - London - up to £21k pro rata

An exciting opportunity has arisen for an experienced, enthusiastic and motivated individual to provide flights support within our clients' flights and operations team. With your primary focus being on organisational excellence, first-class customer service and efficiency, you will be dealing with group bookings to worldwide destinations using the Amadeus CRS system, assisting passengers with deviations and special requests, and ensuring that passengers get away safely and smoothly on their adventure.

This is a busy, varied role that requires huge amounts of organisational skill, attention to detail, and a passion for what you do. You will work closely with one other member of our flights team, within an operations team of 6, reporting to the Senior Operations Manager.

Flights:

Building relationships with airlines in order to negotiate favourable rates and terms

Responding to flight-related customer enquiries on the phone and by email

Using Amadeus to check schedules, fares, create PNR's and manage groups

Processing airline contracts

Working with the in-house database to upload flight data and manage customer

flight bookings

Managing extensions and upgrades

Working together with the Operations team to ensure that passport details, special

requests and names are sent to the airline in a timely and accurate fashion

Ensuring that airline invoices are accurate and paid on time

Ensuring that all tickets are issued with 100% accuracy, to specific deadlines

Assisting with the investigation of customer complaints and improving quality and

customer service within the flights department.

Providing support to other departments with your knowledge of fare information, airline

Ts&Cs and routings

Monitoring airline prices and advising operations managers of increases or favourable

fares

Working closely with the sales team regarding any deposits or commitment needed

from the client to secure seat reservations

Admin and dispatch:

Co-ordinating the dispatch of flights/operations related equipment to the airport

Ensuring the Air Welcome team are prepared with all relevant pre-trip reports

Liaising with the Operations team to dispatch medical kits, medals, banners and t-shirts

prior to each trip

Experience Required

At least one year’s previous flights reservations experience with a tour operator/consolidator, managing group and/or IT fares

Experience in ticketing desirable

Experience with Amadeus

Excellent administrative abilities and highly process driven

Proven ability to be highly efficient and organised with an excellent level of attention to detail

Demonstrable time management skills and ability to prioritise workloads, juggling many tasks at once

Proven track record in maintaining outstanding levels of customer service

The ability to work within a team and cooperate with others to achieve team objectives

Excellent communication skills

Good Word, Excel and Microsoft Outlook skills


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