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about 1 month ago
Prospects 4 Corporate Travel
Salary: Up to £26k p.a plus excellent benefits
Location: Richmond
Job type: Permanent
Contact: Recruitment Team
Category: IT Jobs

Travel Helpdesk Support, SW London, Up to £26k plus excellent benefits

Our client is a leading Travel Software House that has been established for over 20 years. Based in SW London they are looking for a Travel Helpdesk Support Executive to support travel agents and tour operators with technical problems arising with their reservation, ticketing and finance system. This is an excellent opportunity for a Travel Consultant, Operations Executive, Ticketing Executive or Sales Support Executive who has a technical aptitude to move across into Travel technology sector.

Responsibilities of the Travel Helpdesk Support Executive are as follows:

  • Providing technical and functional support to users of a range of Travel software including: Reservation Module and Booking Management Module.
  • Answering and logging calls from customers, researching problems, analysing customer databases and working closely with other internal departments to
  • obtain a solution to customers queries.
  • Providing 1st and 2nd level support
  • Troubleshooting technical problems while working in a very busy environment.
  • You will gain a good understanding of SQL databases, Contract loading, Basic accounting methodology, Microsoft RDS infrastructure, Customer product
  • installations and Crystal reports to facilitate resolving customer queries.

Skills required for the Travel Helpdesk Support Executive are:

  • Varied experience of working in the travel industry and/or providing technical support to travel agents
  • Knowledge of supporting PCs and Windows would be preferable
  • Excellent written, verbal, and telephone communication skills
  • Self-motivated and capable of working successfully under minimal supervision
  • Able to thrive in a small, fast moving, fluid, and demanding organisation
  • Fluency in English is essential and proficiency in other languages desirable
  • Sound understanding of how travel agencies / tour operators work in the front office and ideally the back office
  • Strong technical aptitude
  • Essential to be a team orientated.
  • Knowledge of databases and/or GDS’ desirable


Training:

  • Technical training will be provided on the company's software products, Some training on internal database tools will be provided as necessary


To apply for the Travel Helpdesk Support role, please click on the link below:
Alternatively please look at our website: javascript:void(0); for more positions in Travel Technology

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