Travel industry - Tailor made Travel Consultant, £22K, London
A highly regarded specialist travel company are looking for Tailor-made Travel consultants to join their friendly team to help provide a superior service to their clients. You will be working in a specialist department providing the highest level of customer service and tailor-making trips to your clients needs. You will be required to take enquiries over the telephone, fully understand their needs and then ensure that there is availability on the options as requested. You will ensure that clients are fully advised on the options that are open to them and on the different destinations and tours that are in the brochure, ensuring all information is given to the client promptly and accurately. You will look after all aspects of the sales process and confirm bookings, including invoicing, taking payment within set times, and ensuring any deviant requests from clients are confirmed, e.g. hotels, excursion tickets, and flights. At the appropriate time it will also be your responsibility to reserve, issue and invoice any publish fare tickets, and advise clients of any schedule or itinerary changes to booking. The successful candidate will have clear and concise communication skills and be able to communicate to clients at the most discerning of levels. You will have the ability to deliver a customer focused sale, and ensure that all sales opportunities are maximised through the offering of a complete service. Experience of working in a Travel Reservations/Sales environment is preferred, as is experience of a CRS but is by no means essential. An interest in the Arts would also be of benefit.