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19 days ago
DCV Technologies Ltd
Salary: £16k-£19k
Location: Gloucestershire, Gloucester, Cirencester, Cheltenham
Job type: Permanent
Contact: HR Department
Category: Admin Jobs, Retail Travel Jobs, Tour Operator Jobs, Travel Agent Jobs

JOB DESCRIPTION

 

 

TITLE                                                 Transport Logistics Assistant 

PRACTICAL REQUIREMENTS      The job involves working 5 days a week including weekends on rota basis

OVERALL PURPOSE                                  

·         To act as the main point of contact for drivers/coach companies operating tours

·         Route and time coach holiday departures

·         Action last minute customer amendments and cancelations

 

KEY RESPONSIBILITIES

 

General

 

  • On a daily basis, act as one of the main points of contact for drivers/ coach companies operating tours to ensure they have the necessary information and support to deliver holidays to a consistently high level.

 

  • Deal efficiently and effectively with incoming telephone calls and emails from external (coach operators, taxi operators, ferry companies, tour managers, hoteliers) as well as internal (Finance, Operations, Administrations, Reservations) customers

 

  • Assist with the ongoing management of information held on all internal systems (T3 and JNet)

 

  • Collate and distribute (by email) driver itineraries and customer pick-up lists to all coach / feeder operators prior to tour departure

 

  • Route and time coach holiday departures

 

  • Action last minute customer amendments and cancellations by informing relevant stakeholders (coach operators, drivers, feeder operators, port staff, on-call staff, Reservations, hoteliers)

 

  • Assist in the management of Compliance Records to ensure that all transport suppliers are providing vehicles that are insured, road worthy and fit for purpose

 

  • Man the after-hours phone on a rota basis (after training)

 

  • Handle any lost property issues in a timely, efficient and cost effective manner

 

  • Assist with the ongoing management of the internal ferry database

 

  • Periodically accompany visits to the key transport providers.

 

 

 

Essential

 

  • Computer Literate

 

  • Excellent communicator

 

  • Strong people skills

 

  • Excellent delivery of customer service

 

  • Highly organized

 

  • Can prioritise workload 

 

  • Have solid team work skills

 

  • Confident to use own initiative

 

 

Desirable

 

  • Previous experience of travel and/or coach operating

 

  • In depth knowledge of the geography of the UK

 

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