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11 months ago
DCV Technologies Ltd
Salary: £16k-£19k
Location: Gloucestershire, Gloucester, Cirencester, Cheltenham
Job type: Permanent
Contact: HR Department
Category: Admin Jobs, Retail Travel Jobs, Tour Operator Jobs, Travel Agent Jobs




TITLE                                                 Transport Logistics Assistant 

PRACTICAL REQUIREMENTS      The job involves working 5 days a week including weekends on rota basis

OVERALL PURPOSE                                  

·         To act as the main point of contact for drivers/coach companies operating tours

·         Route and time coach holiday departures

·         Action last minute customer amendments and cancelations






  • On a daily basis, act as one of the main points of contact for drivers/ coach companies operating tours to ensure they have the necessary information and support to deliver holidays to a consistently high level.


  • Deal efficiently and effectively with incoming telephone calls and emails from external (coach operators, taxi operators, ferry companies, tour managers, hoteliers) as well as internal (Finance, Operations, Administrations, Reservations) customers


  • Assist with the ongoing management of information held on all internal systems (T3 and JNet)


  • Collate and distribute (by email) driver itineraries and customer pick-up lists to all coach / feeder operators prior to tour departure


  • Route and time coach holiday departures


  • Action last minute customer amendments and cancellations by informing relevant stakeholders (coach operators, drivers, feeder operators, port staff, on-call staff, Reservations, hoteliers)


  • Assist in the management of Compliance Records to ensure that all transport suppliers are providing vehicles that are insured, road worthy and fit for purpose


  • Man the after-hours phone on a rota basis (after training)


  • Handle any lost property issues in a timely, efficient and cost effective manner


  • Assist with the ongoing management of the internal ferry database


  • Periodically accompany visits to the key transport providers.






  • Computer Literate


  • Excellent communicator


  • Strong people skills


  • Excellent delivery of customer service


  • Highly organized


  • Can prioritise workload 


  • Have solid team work skills


  • Confident to use own initiative





  • Previous experience of travel and/or coach operating


  • In depth knowledge of the geography of the UK


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