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7 days ago
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Travel Member Consultants - Luxury Travel


Platinum Travel Recruitment
Salary: up to £26k + generous bonus + benefits
Location: London, City, North West London, South West London, Surrey
Job type: Permanent
Contact: Platinum Travel Recruitment
Category: Reservations Jobs, Retail Travel Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Consultant Jobs
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Our client is a global, and award winning luxury travel company that offers luxury travel across the globe to travellers. Due to remarkable growth, we are now seeking an experienced Travel Member Consultants to join our clients friendly & busy team.

This exciting role is ideal for a travel professional from a travel concierge company, tour operator or villa specialist seeking career progression and something a little different. There is a great opportunity to work in their offices in America and the Far East.

Each day won’t be the same, your career begins here…..

Responsibilities

  • Provide a travel-concierge service to members before, after and during their trips.
  • Manage complaints professionally.
  • Manage a portfolio of elite travel properties.
  • Serve as the first point of contact for all travel members.
  • Handle multiple member services queries simultaneously via phone, email, live chat and social forums with flair and personality.
  • Answer after-sales and membership queries and provides the highest level of customer service to members.

Essential requirements 

  • Availability to work on a full-time basis on a rotating shift schedule, incorporating seven days a week from 7am to 5pm
  • Experience within the travel industry is essential
  • Excellent attention to detail, with strong communication skills (both written and spoken)
  • Passion for customer service
  • Fluency in other languages, particularly European is ideal but not essential

Benefits:

  • Career progression
  • Generous bonus
  • Opportunity to work overseas
  • Travel perks and vouchers
  • Pension
  • Varied job role
  • Social events
  • Opportunity to pursue a career within a dynamic and forward thinking elite travel company in which you will be rewarded for your hard work.
  • Plus much more….

Our client is a global, and award winning luxury travel company that offers luxury travel across the globe to travellers. Due to remarkable growth, we are now seeking an experienced Travel Member Consultants to join our clients friendly & busy team.

This exciting role is ideal for a travel professional from a travel concierge company, tour operator or villa specialist seeking career progression and something a little different. There is a great opportunity to work in their offices in America and the Far East.

Each day won’t be the same, your career begins here…..

Responsibilities

  • Provide a travel-concierge service to members before, after and during their trips.
  • Manage complaints professionally.
  • Manage a portfolio of elite travel properties.
  • Serve as the first point of contact for all travel members.
  • Handle multiple member services queries simultaneously via phone, email, live chat and social forums with flair and personality.
  • Answer after-sales and membership queries and provides the highest level of customer service to members.

Essential requirements 

  • Availability to work on a full-time basis on a rotating shift schedule, incorporating seven days a week from 7am to 5pm
  • Experience within the travel industry is essential
  • Excellent attention to detail, with strong communication skills (both written and spoken)
  • Passion for customer service
  • Fluency in other languages, particularly European is ideal but not essential

Benefits:

  • Career progression
  • Generous bonus
  • Opportunity to work overseas
  • Travel perks and vouchers
  • Pension
  • Varied job role
  • Social events
  • Opportunity to pursue a career within a dynamic and forward thinking elite travel company in which you will be rewarded for your hard work.
  • Plus much more….

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