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19 days ago
Salary: £18k - 20k per year
Location: London
Job type: Permanent
Contact: Recruitment Team
Category: Travel Executive Jobs

A travel operations executive is required to join a highly accredited travel companys’ support team where he/she will be helping customer’s as they prepare for Ski holidays to Europe the  Alps, Canada, U.S.A and Japan.  You will be responsible for ensuring the customer is at the centre of everything they do, maximising customer satisfaction, feedback and revenue to grow their  ski programme. The Sales & Operations Department is at the forefront of the largest independent ski tour operator with years of experience under their belt. They pride themselves on being a fun and vibrant team who can offer great career opportunities.  

Travel Operations Executive Job description:

  • Conduct daily booking checks to ensure that all bookings are correct and complete before invoices, ATOL certificates and itineraries are despatched and that payments are received in line with timescales agreed with line managers
  • Ensure that all client documentation/vouchers/information for all products are dispatched in a timely and accurate manner in line with business objectives and the highest standards of service
  • Service all customer pre-departure enquiries, amendments and cancellations with accuracy and speed in line with targets and agreed timelines
  • Responsible for servicing all online bookings in order to maximise revenue, retention and service
  • Develop and distribute additional pre-departure information which adds value to the customers’ experience
  • Contact all customers with the objective of enhancing their holidays and maximising revenue in line with department targets
  • Working closely with the Customer Operations Team Leader on any pre-departure customer service issues, changes to holiday and service provision in line with business objectives and high standards of service
  • Work alongside the Customer Operations Team Leader to ensure that service standards across all distribution channels are monitored and benchmarked to maintain and improve standards
  • Assist the sales team in sourcing bespoke flight, transport and accommodation requests, providing prices and bookings where necessary in line with agreed timescales and business objectives
  • Contact previous customers to discuss their holiday and review customer feedback, using this information to make recommendations for future improvements to all relevant stakeholders
  • liaise with suppliers to fulfil bookings (bespoke and main programme), for managing stop sales, cancellations and amendments whilst ensuring the highest standards of information for customers and resort teams in line with agreed timelines and business objectives
  • Collate and update property information when necessary with information from suppliers and customers in line with agreed deadlines, protocols and highest standards of accuracy
  • work with the Customer Operations Team Leader to decide if/when to purchase additional flights where required, ensuring costs are recorded and the highest standards of service are delivered to internal and external customers
  • Ensure all flight ticketing, supplier and service manifest deadlines are monitored and met, informing relevant stakeholders of any operational updates for departure dates
  • Check that supplier invoices match costings and are correct and passed for payment by accounts in line with timescales agreed with your line manager
  • Act as a member of the incident response team during the operational season, including the out-of-hours phone and email cover rota
  • Maintain high levels of product knowledge across the product range
  • Contribute accurate and knowledgeable information to contribute towards marketing blogs and online forums and information resources

Travel Operations Skills Required:    

  • A passionate skier/boarder with European and/or North American ski knowledge
  • Able to multitask and communicate to a range of stakeholders
  • Motivated and organised with a high level of attention to detail

This role is perfect for someone with a love for admin looking to step up into an operations role.      

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