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29 days ago
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Travel Operations Manager - London


Prospects4LeisureTravel
Salary: £22k - 28k per year
Location: London, Central/West End, City, East London, North London
Job type: Permanent
Contact: Recruitment Team
Category: Operations Jobs, Tour Operator Jobs, Travel Agent Jobs
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Travel Operations Manager up to £28k London  

A great new role has become available for a travel operations manager to join the operations team of outstanding outbound operator. You will assist the Head of Operations with the day to day running of key aspects of the operation team. Overseeing all departments and ensuring that deadlines are met and work is effectively prioritised while providing hands on help when required

Customer Documentation:

• Oversee the production of customer’s deposit and final documentation

• Oversees the Visa application process providing the consultants with guidance and assistance with any specific problems

• Ensuring that ticketing deadlines are meet and queues are monitored and actioned accordingly and within timescales.

• Ensuring that all documentation deadlines are monitored achieved and exceeded.

Planning & Organising:

• Complete rota’s

• Organise the team so that emails to operations and other enquiries are responded to quickly and efficiently during the working day

• Plan ahead to ensure adequate resources are available in order to maintain standards and deadlines, flagging up concerns, solutions or options to the Head of Operations when necessary.

Pre Departure Notification:

• Liaise with product and destination management companies when required, regarding itinerary changes or other pre departure updates that require communication to customers.

• Ensure that communication to customers regarding these changes is appropriate, timely and of a consistently high standard. 

Team Management & Motivation:

• Meet with direct report weekly to discuss issues performance workloads and re prioritisation where necessary.

• Identifies development and training needs for the team and discuss these with the Head of Operations.

• Agrees team objectives in conjunction with the Head of Operations and sets individual objects when required.

• Contributes to bi weekly operations team meetings to ensure management of any ongoing issues and planning workloads and priorities for the weeks ahead.

Other:

• Assisting customer relations with the investigation of issues or when dealing with current or ongoing customer incidents or operational events.

• To assist the Head of Operations in overseeing the health & safety processes.

• Taking responsibility for the ordering of supplies for our final documents throughout the year. Monitoring current stock levels globally and ensuring new orders are placed ahead of time. 

You will be able to demonstrate the following: 

•             Highly customer focussed

•             Experienced people manager

•             Excellent written and verbal communication skills

•             Good IT skills and working knowledge of a GDS  

•             Ability to plan prioritise effectively and be well organised

•             Methodical and ability to prioritise, plan ahead

•             Accuracy, attention to detail,

•             Strong inter personal skills

•             Lateral thinking and problem solving ability

•             Strong interpersonal skills

•             Ability to work calmly under pressure

Travel Operations Manager up to £28k London  

A great new role has become available for a travel operations manager to join the operations team of outstanding outbound operator. You will assist the Head of Operations with the day to day running of key aspects of the operation team. Overseeing all departments and ensuring that deadlines are met and work is effectively prioritised while providing hands on help when required

Customer Documentation:

• Oversee the production of customer’s deposit and final documentation

• Oversees the Visa application process providing the consultants with guidance and assistance with any specific problems

• Ensuring that ticketing deadlines are meet and queues are monitored and actioned accordingly and within timescales.

• Ensuring that all documentation deadlines are monitored achieved and exceeded.

Planning & Organising:

• Complete rota’s

• Organise the team so that emails to operations and other enquiries are responded to quickly and efficiently during the working day

• Plan ahead to ensure adequate resources are available in order to maintain standards and deadlines, flagging up concerns, solutions or options to the Head of Operations when necessary.

Pre Departure Notification:

• Liaise with product and destination management companies when required, regarding itinerary changes or other pre departure updates that require communication to customers.

• Ensure that communication to customers regarding these changes is appropriate, timely and of a consistently high standard. 

Team Management & Motivation:

• Meet with direct report weekly to discuss issues performance workloads and re prioritisation where necessary.

• Identifies development and training needs for the team and discuss these with the Head of Operations.

• Agrees team objectives in conjunction with the Head of Operations and sets individual objects when required.

• Contributes to bi weekly operations team meetings to ensure management of any ongoing issues and planning workloads and priorities for the weeks ahead.

Other:

• Assisting customer relations with the investigation of issues or when dealing with current or ongoing customer incidents or operational events.

• To assist the Head of Operations in overseeing the health & safety processes.

• Taking responsibility for the ordering of supplies for our final documents throughout the year. Monitoring current stock levels globally and ensuring new orders are placed ahead of time. 

You will be able to demonstrate the following: 

•             Highly customer focussed

•             Experienced people manager

•             Excellent written and verbal communication skills

•             Good IT skills and working knowledge of a GDS  

•             Ability to plan prioritise effectively and be well organised

•             Methodical and ability to prioritise, plan ahead

•             Accuracy, attention to detail,

•             Strong inter personal skills

•             Lateral thinking and problem solving ability

•             Strong interpersonal skills

•             Ability to work calmly under pressure


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