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about 1 year ago
Salary: £28k - 35k per year + bonus
Location: London, Central/West End, City, East London, North London
Job type: Permanent
Contact: Recruitment Team
Category: Operations Jobs, Tour Operator Jobs, Travel Agent Jobs, Travel Executive Jobs

Travel Operations Manager  London £35k plus bonus    

Our client is a global lifestyle travel management company which operates both as a travel agent and tour operator. 2015/6 is forecast to be a large year of growth for the business and our client is looking for a travel operations manager to help set-up, manage and grow our clients Travel portfolio.

The ideal candidate is one who is looking for a challenge, is very hands on and will be instrumental in driving the growth of the international offices forward through their sales, product, operations and travel industry knowledge. 


• Act as “Internal Consultant” advising how to run the Travel franchise business based on the Head Quarter model, across New Office Set-up, Marketing, Sales, Operations, Product, HR & Recruitment and Corporate Development etc

• A key support role instrumental to the operational set up and ongoing performance and success of all Partner Offices - existing and those to be opened, globally

• Implement the global Travel strategy to each Partner Office from initial briefing through to implementation and ongoing, tailoring where necessary across markets

• Maintain & build relationships with all Partner Offices ensuring internal communications are consistent, service levels are maintained and all contractual obligations are met

• Monitor office performance across all aspects of the business


• To manage the set up and supervise the operations of all offices to ensure all are streamlined and working together to optimise performance and excellent customer service

• Roll out and support the full suite of set-up requirements for each Partner Office – Legal, General Set-up, Operations & Processes, Training, Launch, On-going Marketing & Sales drive (both existing and new)

• Project management of all Partner Offices

• Implementing processes and systems required for start-up

• Consulting on the requirements to run a travel office

• Refresh and keep updated the global Partner Office Operations Manual

• Roll out of new policies, best practise and procedures across all global Partner Offices

• Responsible for compiling and maintaining all training materials and Handbooks ensuring all offices are trained in accordance with them

• First point of contact for all offices for any Operations and Service related issues

• Sharing and offering full advisory support with best practice for all operational issues

• To manage the Training Programme for all offices, both at set up and ongoing

• Ensuring all offices follow standard practice and SLAs in terms of operations, service and training

• Scope reporting, technical or operational requirements specific to each Partner Office

• Monthly telephone communication with all territories for licensee engagement

• Proactively drive each Partner Office and advise on the most profitable ways of fulfilling customer requirements & all round revenue opportunities

• Provide product insights and pricing to insure appropriate product positioning, profitability and quality to meet HNW individuals/Members expectations

• Prepare quarterly performance reports on each Partner Office


• At least 5 years’ experience working in a travel-sales and operations environment at managerial level

• Luxury product, sales and operations knowledge

• Luxury tour operator background

• Outstanding project management and negotiation skills

• Understanding of requirements involved in the lifestyle management of affluent, high-net worth individuals

• Strong management skills

• Target driven & sales focused

• Works well under pressure, rises to any challenge, and meets objectives

• Capable of working within a team structure or autonomously

• Soft skill set to include expansive cultural awareness and international relations management

• Intermediate MS systems and knowledge of CRM systems

• Extremely proactive, creative, results focused, highly organised and efficient with good head of numbers

• Experience of dealing with VIP/high net worth individuals and their demands

• A positive energetic and outgoing person who is comfortable managing others in an inspirational and encouraging way

• Proven skills in customer service and complaint handling is essential

• Global background and familiar with matrix organisations

• Passionate about delivering service

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