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21 days ago

Travel Product Manager-India Travel Destinations, up to £38k, Central London

A Product Manager for India is required for one of the UK’s best travel companies in the UK . This is an exceptional Travel product opportunity

  • The PM is responsible for the commercial and operational success of their programme; for identifying and taking advantage of the considerable potential for growth and for developing the programme in the years ahead. The PM should identify areas of development based on client research, market analysis and sales/cost projections.
  • The PM is responsible for organising effective working processes with the India office, increasing mutual efficiencies and cooperation going forward.
  • Outside India, the PM is responsible for sourcing the most suitable overseas suppliers for the programme, including ground handlers and hotels
  • The PM is responsible for ensuring that the quality of the product provided in terms of services and accommodation is of the requisite high standard.
  • The PM is responsible for ensuring that all ground handlers and other relevant third parties understand the specific requirements , visits will need to be planned and made to key destinations and agents.
  • The PM should ensure that all suppliers have contracts required by the company as set out in the company guidelines.
  • The PM is responsible for determining the destinations and itineraries for the annual brochure tour programme, negotiate and contract rates and services with agents, airlines, hotels and cost the programme; assist in sourcing and selecting brochure images and write product copy.
  • In conjunction with the Product Executive, the PM is responsible for ensuring that both air and ground allocations are requested for the brochure programmes, that the allocations are confirmed, and loaded on the reservations system.
  • The PM is responsible for developing product for the website, setting up suitable content and providing the appropriate details for the online marketing team.
  • The PM should ensure that tour prices are competitive and that all tours are commercially viable.
  • The PM should ensure all costings follow company guidelines to deliver the GOP targets set for the product. The PM should manage and monitor GOP for their product and, should areas fall short of company targets, investigate and report the specific problems and take remedial action.
  • The PM should ensure any destination offered by the company does not expose clients to unreasonable health or safety risks and does provide the level of comfort and service expected by clients. The proposed introduction of any new destination must be supported with a considered health and safety analysis based on FCO advice and other reliable sources of information.
  • In conjunction with the Senior Commercial Manager, the PM is responsible for ensuring that group tours operate with profitable numbers. If required, rates should be re-negotiated with ground handlers. Also in conjunction with the Operations Manager, the PM should ensure that itinerary/airline changes are updated with amended back–ups.
  • In conjunction with the Senior Sales Manager, the PM is responsible for ensuring that all Sales Consultants are fully trained on the brochure programme, that they have accurate and updated product information and that they have all the relevant information to facilitate sales. The Product Manager should also ensure that the Sales Consultants are regularly updated with product information.
  • The PM is responsible for ensuring that information loaded onto the system is accurate and updated according to company schedules. Ensure all Product records and emergency information is current and stored in the designated places, including FCO Advice, supplier contracts and contact details.
  • Foreign Office Advice - It is the responsibility of the Product Manager to constantly monitor the Foreign Office Advice for their destinations and take action, as detailed in the company procedure, if the advice for a country (or a part of a country) that we visit changes to state that travel is not recommended, or changes to the extent that prior notification to clients, as stated in company procedure, is required.
  • In the event of any complaint arising from the tours the PM is responsible for providing all necessary information and assistance to the Quality Control department so that they can respond appropriately. The PM is required to take remedial action with their suppliers in the event of complaints or operational issues.
  • In conjunction with the Senior Sales Manager the PM is responsible for planning staff and affiliate company educational visits to ensure that key destinations are monitored on a regular basis.
  • The PM is responsible for the provision of effective Product feedback to directors, managers and other departments, as appropriate. This would include competitor price analyses; FIT price / service analyses; overviews / updates on competitor activity; supplier changes; regular analysis of tour performance; destination incident reports, destination news and event notifications, as well as analysis of client questionnaires.
  • The PM is responsible for delegating work to the relevant Product Support Executive, and for monitoring this work.
  • The PM should liaise with the Marketing department to assist with the planning of journalist trips, TV filming trips, press releases, direct mail promotions and other promotional activities relevant to their product. They should actively develop and maintain relationships with airlines, hotel and tourist offices in order to help secure marketing contributions and joint marketing campaigns. The Product Manager should also assist the marketing department with proofing promotional materials relevant to their product.
  • Handling of the emergency mobile phone on a rota basis with all other managers (usually 3 or 4 times each year).

To be considered for this position you must have UK product management experience within a well-respected travel operator
Good knowledge of travel in India & the Indian Subcontinent. A wider range of destination experience is beneficial and a broad travel experience in the Indian Subcontinent.

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