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23 days ago
Prospects4LeisureTravel
Salary: £18k - 20k per year
Location: West Sussex
Job type: Permanent
Contact: Recruitment Team
Category: Cruise Jobs

Travel Reservations Co-ordinator 

Working for this marketing leading luxury cruise company as a Travel Reservations Co-ordinator you will be joining a already success team and have at least 1 years travel experience as well as excellent communication skills, be computer literate and be positive and enthusiastic in your approach

Basic Purpose:

  • To achieve and exceed business goals and objectives by converting enquiries from both Travel Agents and Direct Guests
  • Resolve queries from Travel Agents and Guests via incoming calls
  • Respond to all incoming emails in a timely manner
  • Up-selling – Suites / Flights / Land Programmes
  • Deliver an exceptional level of Customer Service at all times


Main Duties and Responsibilities:

  • Answering calls / emails within required time
  • Handle a large volume of incoming calls
  • Check cruise and air availability
  • Ensure correct pricing and promotions are valid
  • To provide each enquirer with all up to date and accurate information
  • Inform guests when shore excursions and dining arrangements can be booked
  • Chase options on a daily basis
  • Follow up web leads
  • Ensure all bookings are documented
  • Book air arrangements
  • Ability to resolve calls at first resolution


Other ad-hoc duties:

  • Attend Trade and Consumer events – various UK locations (midweek & weekend – usually 1 to 2 per year)
  • Assist Marketing with brochure and advertisement proofing
  • Flexibility to work evening and weekend shifts, including hours of our regular scheduled business hours

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