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about 1 year ago
Salary: £18k - 20k per year
Location: West Sussex
Job type: Permanent
Contact: Recruitment Team
Category: Cruise Jobs, Tour Operator Jobs, Travel Consultant Jobs, Travel Executive Jobs

Travel Reservations Co-ordinator - West Sussex - £20k

Working for this marketing leading luxury cruise company as a Travel Reservations Co-ordinator you will be joining a already success team and have at least 1 years travel experience as well as excellent communication skills, be computer literate and be positive and enthusiastic in your approach

Basic Purpose:
To achieve and exceed business goals and objectives by converting enquiries from both Travel Agents and Direct Guests
Resolve queries from Travel Agents and Guests via incoming calls
Respond to all incoming emails in a timely manner
Up-selling – Suites / Flights / Land Programmes
Deliver an exceptional level of Customer Service at all times

Main Duties and Responsibilities:-
Answering calls / emails within required time
Handle a large volume of incoming calls
Check cruise and air availability
Ensure correct pricing and promotions are valid
To provide each enquirer with all up to date and accurate information
Inform guests when shore excursions and dining arrangements can be booked
Chase options on a daily basis
Follow up web leads
Ensure all bookings are documented
Book air arrangements
Ability to resolve calls at first resolution

Other ad-hoc duties:-
Attend Trade and Consumer events – various UK locations (midweek & weekend – usually 1 to 2 per year)
Assist Marketing with brochure and advertisement proofing
Flexibility to work evening and weekend shifts, including hours of our regular scheduled business hours

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